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03-05-2012 11:58 AM - edited 03-05-2012 12:24 PM
Hi Big Dave, I tried to turn in my m9650f to the 90 day replacement motherboard repair program which closed as of March 1, 2012. I gave HP my product name: xxxxxxxx and serial number: xxxxxxxxx but the HP person said based on those numbers, my computer did not contain the defective motherborad and therefore HP would not be taking mine in for motherboard replacement. I have the Pegatron IPMTB-TK TRUCKEE version 1.04 motherboard which many people complained about with all the freezing and BSOD issues. Wasn't HP replacing the 1.04 version with the 1.04 E01 version? Also if I remember, HP announced on or about 12-19-12 not 12-01-12 that they were opening a 90 day window to take in and replace motherboards on select HP Pavilion Elite models so it looks like they shortened the 90 day window as well.
Who went though with the motherboard replacement program, did it fix the freezing and BSOD issues, did it cause any other problems and what version did you get?
03-05-2012 02:48 PM
Try disabling the 1394 port in the bios and see if that makes a difference. I did see a post sometimes ago where one person had replaced the PSU to solve a very similar problem.
03-05-2012 03:42 PM - edited 03-05-2012 03:46 PM
Hi Big Dave, thanks for responding. You have mentioned disabling the firewire port in the BIOS to me before. I think I tried it but the freezes and BSOD issues continued. I use a Focusrite Saffire PRO 14 high quality preamp for studio rmicrophone recording that plugs into that firewire port. So I am concerned as to how to run the Focusrite should I have to keep this built-in firewire port disabled as I have no free PCIe slots left. In any case, right now, I have disabled the firewire port via the BIOS as you suggested and will see what happens. I will keep in mind replacing the PSU if the freezing and BSOD issues persist. Thanks.
03-05-2012 06:41 PM - edited 03-05-2012 07:06 PM
There are many things that could cause a freeze up including but not limited to:
faulty PCI-E cards
faulty hard drive
faulty power supply
over heating the CPU or video card
The Truckee 1.04E01 motherboard is supposed to be the most stable but that doesn't mean every motherboard of the revision level will be stable.
Try running some diagnostics (a full set repeatedly) and see if you can discover a cause.
A BSOD will produce a message on the screen so Google the error code and see what you can find.