HP Support Forums
Join in the conversation.
10-03-2009 05:32 PM
03-28-2010 05:25 PM
I'd be interested if anyone has any info on this. My PC is basically doing the same thing. It powers up, shows the XP splash screen, and then goes to a black screen. I can see my mouse cursor and nothing else. My desktop background doesn't show, nor do any icons. Cntrl /Alt /Delete doesn't do anything.
The day after it happened (Dec 2, 2009) I read a lot of forum posts on misc sites calling this the "Black Screen of Death". i read it was either a virus or a problem with Windows update. But they have a fix avai, which I cannot try since it requires the function of cnt /alt /delete...
I have basically left it unplugged and sitting there because I am scared to take it somewhere. Heard too many horor stories.
I tried safe mode, but F8 has no effect when starting the PC. My options are F1 or F10. I even tried the system recovery which scared me half to death. But I was desperate, and it gets to 52% and then goes no farther. It keeps counting up time elapsed, but goes no farther than 52%.
I desperately want to save the HD. I wasn't very responsible about backing up my files or pics, etc. If I could save the PC, that would be great too, but my primary concern will be retrieving the files.
Anyone who can help - Please!!!