HP Support Forums

Join in the conversation.

Search the Community
turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

USB 3.0 ports not working, HP Pavilion HPE [Solved] (1379 Views)
Reply
Reply
Topic Options
thunderwolf333 Top Student
Top Student
thunderwolf333
Posts: 16
Registered: ‎05-15-2011
Message 1 of 2 (1,379 Views)
Report Inappropriate Content

USB 3.0 ports not working, HP Pavilion HPE [Solved]

‎07-23-2012 02:52 PM

My USB 3.0 ports were not working. I could plug in a 2.0 device and it would be recognized but when I plugged in a 3.0 device it did not come up. Also if I left the 3.0 device plugged in after shutting down, the computer would not boot up until after I removed the device. I tried reinstalling the usb driver via the HP support website and during that time, the port would work, but after I restarted it would not function once again.

 

I figured out the problem, it is the "Intel USB 3.0 eXtensible host controller driver" that was causing all this. I uninstalled this program through the control panel and both problems have been fixed. The usb 3.0 ports now function properly and I can leave a device plugged in and the computer will boot without any problem. Hope this helps someone.

Reply
Please use plain text.
 
Professor Professor
Professor
Danjen
Posts: 2,520
Registered: ‎07-10-2012
Message 2 of 2 (1,367 Views)
Report Inappropriate Content

Re: USB 3.0 ports not working, HP Pavilion HPE [Solved]

‎07-23-2012 05:00 PM

Nice job, thanks for the post.

Reminder: Please select the "Accept as Solution" button on the post that best answers your question. Also, you may click on the white star in the "Kudos" button for any helpful post to give that person a quick thanks. These feedback tools help keep our community active, so you receive better answers faster.

0
Reply
0
Please use plain text.