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Very sluggish PC
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10-29-2009 11:44 AM
Hi, my wife recently took one of our home PCs as her computer she uses to run her new business. Before now it was the kids comp. and we never really touched it. I tried to check my E mail on it today and it was remarkably slow, even freezing at times. IE was constantly "not responding" also. TW cable is their ISP and from my experience it's usually pretty good. I looked on the programs list and the only thing there of any real size was the Quickbooks program. I tried to post the dxdiag but there's not enough room here so I'll just put the basics up. Any ideas or suggestions on what could be going on would be greatly appreciated, thanks.
System Information
------------------
Time of this report: 10/29/2009, 12:51:30
Machine name: OWNER-PC
Operating System: Windows Vista™ Home Premium (6.0, Build 6000) (6000.vista_ldr.090805-0102)
Language: English (Regional Setting: English)
System Manufacturer: Compaq-Presario
System Model: GN571AA-ABA SR5210NX
BIOS: BIOS Date: 07/18/07 16:28:24 Ver: 08.00.13
Processor: Intel(R) Celeron(R) CPU 420 @ 1.60GHz, ~1.6GHz
Memory: 1014MB RAM
Page File: 996MB used, 1301MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10
DX Setup Parameters: Not found
DxDiag Version: 6.00.6000.16386 32bit Unicode
Re: Very sluggish PC
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10-29-2009 05:56 PM
Hi Nozoned.
There are a couple of things to consider here. First off, and we'll come back to this at the end with a recommendation or two, is the fact that Vista is pretty memory hungry. 1GB is what I consider the absolute minimum for a 'usable' amount of memory with Vista, but even with perfect circumstances it's going to be pretty slow. Second, given that it was a kid's PC, it may have accumulated some 'junk' just from that type of use. Not that anyone was trying to gob the PC up, but a lot of typical installs will piggyback junkware like the 'Ask Toolbar', etc, and occasionally some genuine malware/spyware as well. So it would be prudent to do a full scan with Spybot (free download), as well as perhaps a new trustable virus scan from something like NOD, Panda, or Avira. Most of the OEM Antivirus products such as McAfee and Norton/Symantec are pretty substandard, as well as being 'trialware' which only works for 30-90 days before expiring. To add more difficulty, some of the more ambitious security apps such as 'Norton Internet Security' for example can be very memory/resource hungry.
So do the scans, and use the control panel interface for removing any unneeded/unwanted/useless apps/games.
After that, hopefully you will have a nominally useful workstation. Sadly, the best you can hope for without any upgrades is still going to be pretty slow to work with. So, here are some recommendations that will greatly help :
(1)- Memory. Nothing will increase performance quite like getting some more ram for a borderline system. Your system has two DDR2 240-pin memory slots, and will run ddr2-533 and ddr2-667 speeds quite well. I don't see support listed for 2gb sticks, so getting 2 1gb ddr sticks would probably max you out. Going from 1gb to 2gb of ram on Vista makes an extraordinary difference, even more so when it's on a system with shared video such as that. DDR2 prices have risen lately, but the good news is that you can still find 2gb kits (2x1gb sticks) from vendors such as newegg for less than $50.
(2)- Processor. That Celeron 420 was designed as a low-power mobile cpu, and it performs pretty poorly under any reasonable circumstance. Getting info on that model was pretty difficult, but apparently people have used the Core 2 Duo 4xxx series with no problems. I wouldn't recommend trying anything newer due to the i945 chipset and the lack of higher FSB support as well as 45nm voltage support. So, look for a Core 2 Duo E4xxx series 'Allendale', which is also a 65nm processor. Performance will be dramatically higher than the Celeron 420, but remember that without upping the ram to 2gb, you will still be in pretty bad shape.
(3)- Hard drive. If you do the above upgrades, and want to cement things with another quality upgrade, look at a 1TB Western Digital Black Edition drive. The very high areal density, 32mb of cache, and great drive electronics make this a very fast drive. Data loading, transferring, and saving will be hugely faster. Windows will boot faster, programs will open more quickly, and so on. The 120GB drive that came with that unit is probably only 30% of the speed, even though both are 7200rpm. Remember, even with the same spindle speed, loading data off of two 60gb platters is hugely slower than loading data off of two 500gb platters, which is why areal density is a tremendously important specification to look at when comparing hard drive performance.
(4)- Windows 7. It really does perform better than Vista. If you're starting this unit over fresh, and are willing to wipe the existing install (and have all of your desired applications available for reinstall), then this could be a very rewarding step. I'd even hazard to say that with the existing 1gb ram and Celeron processor that it would make for a decently usable system, given the performance of Windows 7 on Netbooks with Atom processors (even slower than the Celeron!) and 1gb ram.
Best wishes, Ark
Re: Very sluggish PC
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10-30-2009 07:28 AM
Re: Very sluggish PC
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10-30-2009 10:15 AM - last edited on 10-30-2009 10:16 AM
BitDefender
http://www.bitdefender.com/scan/licence.php
Eset nod32 Online Scanner
http://www.eset.com/onlinescan/
F-Secure Online Scanner
http://support.f-secure.com/enu/home/ols.shtml
has rootkit detection capabilities.
Housecall (using IE with Active-X)
http://housecall.trendmicro.com/housecall/start_co
Housecall (all browsers using java)
http://uk.trendmicro-europe.com/enterprise/product
Kaspersky
http://usa.kaspersky.com/services/free-virus-scann
Panda ActiveScan
WindowSecurity trojan scan
http://www.windowsecurity.com/trojanscan/
It might help to run CCleaner as well.
http://www.ccleaner.com/download/builds
** Select to download the SLIM version
** Because CCleaner removes everything in temp folders, if you have anything saved in a temp folder, back it up or move it to a permanent folder prior to running CCleaner.
** We will be cleaning cookies as well. Make a note of any passwords, etc. that you want to save. If you do not want to delete cookies, simply uncheck that option.
1. Before first use, select Options > Advanced and UNCHECK
"Only delete files in Windows Temp folder older than 48 hours"
2. Then select the items you wish to clean up.
In the Windows Tab:
- Clean all entries in the "Internet Explorer" section.
- Clean all the entries in the "Windows Explorer" section
- Clean all entries in the "System" section.
- Clean all entries in the "Advanced" section.
- Clean any others that you choose.
In the Applications Tab: - Clean all in the Firefox/Mozilla section if you use it.
- Clean all in the Opera section if you use it.
- Clean Sun Java in the Internet Section.
- Clean any others that you choose.
3. Click the "Analyze" button. When the list of files comes up, click the "Run Cleaner" button.
4. A pop up box will appear advising this process will permanently delete files from your system.
5. Click "OK" and it will scan and clean your system.
6. Click "exit" when done.
REBOOT.
If you are still having problems, perhaps you will find these tutorials helpful to improve speed and system performance:
Slow Computer/browser? Check Here First; It May Not Be Malware
http://www.bleepingcomputer.com/forums/topic87058.
Slow Computer Checklist
(Please scroll down to the text instructions and do not follow steps in advertisements on the page.)
http://www.bleepingcomputer.com/forums/topic44694.
Help! My computer is slow!
http://users.telenet.be/bluepatchy/miekiemoes/slow
Microsoft MVP / Consumer Security
Member of Alliance of Security Analysis Professionals

