06-02-2013 10:02 AM
Hi, I was surfing on facebook and the laptop froze with a blue screen. I tried restarting a couple of times, but the computer froze at the windows screen. Also tried with disconnecting everything.
I then ran a startup diagnostics and got the following Failure ID: RLL2TR-5KH6LR-XD0141-60UK03
The 0 might be the letter O, but also the number zero.
My laptop model: HP G62 420SO
Operating system: Windows 7, 64-bit
Solved! Go to Solution.
06-03-2013 03:12 PM
I see that you are having problems with an error code on your HP computer.
The error code you have provided is indicating that the hard drive has failed on the computer. You will most likely have to replace the hard drive for the computer to work correctly.
06-05-2013 10:14 AM