08-09-2010 10:25 PM
08-10-2010 10:06 AM - edited 08-10-2010 10:08 AM
The best thing to do is to use the HP Recovery Disks and bring the laptop back to a day one factory condition. This is a good idea for many reasons. If you don't have the HP Recovery Disks then order a set from HP (~$20). HP Recovery Disks. The sticker on the laptop should give you all the information that you will need to give HP. If the sticker was removed, then boot into the bios (setup) and look for the model, build and serial number etc..
HP's support number is 800-474-6836 or 800-HPINVENT or online here.
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP ENVY 17t Touch,i7-5500u,16GB, 256 GB SSD (on loan)
HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-4790k, Z97, 16GB 2400 MHz DDR3, Intel 750 PCI-E SSD, (2)Samsung EVO 840 SSD, Corsair HX650, EVGA GTX 760TI, Corsair H75 water cooler
Windows 10 Pro in UEFI mode - production system
Windows 7 and 8 in legacy mode - test systems