11-30-2011 03:46 PM
If you are getting this problem when using Internet Explorer, try the following.
You could try resetting Internet Explorer as follows - be aware that this will remove Bookmarks and Saved Passwords etc.
Open windows Control Panel, open Internet Options, click the Advanced tab and then click the Reset button. Click 'Yes' or 'Ok' to any further prompts required to complete the process.
****Click the White Kudos star to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Microsoft Windows Expert - Consumer