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Honor Student
teresakeenan
Posts: 2
Member Since: ‎04-16-2012
Message 1 of 5 (758 Views)

my cursor keeps freezing i have to turn off my computer to get it working again,

when i leave my laptop for abit my cursor freezers, and to get it working again i have to turn off my laptop. i have done an upgrade on my cursor hardware but to no joy. can anyone help me please...

Teacher
Sailfind
Posts: 101
Member Since: ‎09-17-2010
Message 2 of 5 (730 Views)

Re: my cursor keeps freezing i have to turn off my computer to get it working again,

Hi .. am assuming by cursor you mean mouse pointer? does your keyboard work when the pointer does not work?

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Student
alisuleman
Posts: 1
Member Since: ‎03-20-2013
Message 3 of 5 (534 Views)

Re: my cursor keeps freezing i have to turn off my computer to get it working again,

yes the keyboad is still functional but the mouse pointer(cursor) freezes sometimes when i turn on the computer and i have to shut it down n then start it again.

 

any help is appreciated. :smileyhappy:

Professor
npw05001
Posts: 2,472
Member Since: ‎02-19-2013
Message 4 of 5 (529 Views)

Re: my cursor keeps freezing i have to turn off my computer to get it working again,

Hello alisuleman,

 

I see that you are having problems with your cursor freezing on the screen? I would like to help you with this issue but I need some more information.

 

Can you provide the model and product number of your computer? Here is a link showing how to find that information.

How long have you been having the problem?

Are you using a wireless or wired mouse?

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Student
ae08
Posts: 1
Member Since: ‎05-11-2014
Message 5 of 5 (192 Views)

Re: my cursor keeps freezing i have to turn off my computer to get it working again,

my cursor keeps freezing as is the case with other hp owners

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