Posts: 1
Member Since: ‎10-20-2010
Message 1 of 4 (4,701 Views)

please help!!! my pavilion keeps freezing!!!

hi there, i wonder if someone could help me,

 my hp pavilion randomly freezes (no mouse or keybourd movements) when im on line and when im not meaning i have to turn it off at the mains,

its not overheating as it turns on straightaway again and i can hear the fan operating,

very very frustrating!!

online searches have told me to re-registry??!!


please help, cheers, cav

Posts: 37,201
Member Since: ‎09-24-2010
Message 2 of 4 (4,696 Views)

Re: please help!!! my pavilion keeps freezing!!!

Hi firemancav,


The first thing to try is to see if you have any updated drivers available for your graphics card/chip.  If there is one, install it.  If your graphics drivers are up to date, try uninstalling then re-installing them ( make sure you have downloaded your graphic driver installer to be able to re-install ).


If the above doesn't help I would try to see whether this freezing is being caused by one of your start-up programs.  Hold down the Windows key and press R.  In the Run Box type  msconfig  and hit return.  Click the start-up tab and remove the tick next to each entry.  Apply this then reboot the PC.  If this cures the problem, try re-enabling one program at a time applying the change and then rebooting the PC.  Repeat this until you encounter the freezing problem and you will know that the last program you enabled is causing the problem.  You could then try uninstalling and re-installing this program to see if it resolves the problem.


Hope this helps.


Best wishes,




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Microsoft MVP - Windows Experience

Posts: 24,242
Member Since: ‎07-17-2009
Message 3 of 4 (4,687 Views)

Re: please help!!! my pavilion keeps freezing!!!



What model HP PC and operating system are you using?  Any particular application or task that might be causing the issue?

HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP ENVY 17t Touch,i7-5500u,16GB, 256 GB SSD (on loan)
HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-4790k, Z97, 16GB 2400 MHz DDR3, Intel 750 PCI-E SSD, (2)Samsung EVO 840 SSD, Corsair HX650, EVGA GTX 760TI, Corsair H75 water cooler
Windows 10 Pro in UEFI mode - production system
Windows 7 and 8 in legacy mode - test systems
Posts: 1
Member Since: ‎05-14-2012
Message 4 of 4 (4,295 Views)

Re: please help!!! my pavilion keeps freezing!!!

Hi my hp pavilion g6 is freezing too! I tried everything about the earlier post to no success. My laptop just keeps running, but is frozen (no mouse/ keyboard controls work).


If I hold down the window's key and 'R' ...nothing comes up, still frozen.


Please help!!


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