start up screen loading problems and system restore blocked - help!!

[mrwouk]

While online yesterday I had a message from Norton Internet Security that a Trojan virus had been blocked. This had followed a couple of sonars. Later that evening another Trojan was blocked. The files in quarantine are: drjqcyrsgl.exe, nanrbktiye.exe, Trojan.Zefarch, Trojan.FakeAV. I have done a virus scan and system is secure. However, I now get the message:
'Unable to open file-C:\Users\mark\AppData\Local\ahezejow.dll' every time I start up my computer. I then have to close this box, but I cannot find this file on my system if I do a search. I can't get rid of this box, it's there everytime I start my pc! - how can I get rid of it? Norton say the file may be a corrupted one so won't load, but they have no idea how to get rid of it!! I have tried to restore the system to a previous point but seem unable to do this either now - it goes through the process, but when computer restarts I get the message: 'System Restore did not complete successfully. An unspecified error occurred during system restore. UNDO: Restore Operation'. Are these messages connected to the virus attack, now resolved, and is there anything I can do to right this problem do you know? I use system restore from a specified point a lot, so need it back - I have no actual back up discs. I use hp w1907v, windows vista and AOL. Many thanks for any advice! - Mark

[Big_Dave]

When you try a system restore back to a known good restore point date, then be sure to turn off Norton "tamper protection" under the miscellaneous setting tab.

When you get to the restore window, check the box to show all available restore points and then pick a known good restore point.

Did you try this MS tool?  It might be too late for it to work.

[mrwouk]

Thanks Big_Dave, the MS Tool comes up with a message that my system cannot support this file!

Will try your other option for system restore..

Thank you - Mark )

[Big_Dave]

If the restore doesn't work then you are left with using the HP recovery disks to bring your PC back to day one factory fresh condition.  Get your data backed up.