HP Support Forums
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04-11-2009 07:06 AM
Solved! Go to Solution.
04-11-2009 07:21 AM
This a business server? Possibly an extended network? This is the comsumer forum.
04-11-2009 10:14 AM
Try this---download to your desktop than install-- http://h10025.www1.hp.com/ewfrf/wc/softwareDownloa
You can also just disable your hp update and get any updates from hp.com if you choose. I thought the HP active support library was for laptops only, you might have to get the Microsoft Windows Installer Cleanup Utility and totally uninstall it.
04-11-2009 12:54 PM
That update for Total Care is there.
Also HP updates has an update as well.
In addition there is a BIOs up date available.
These updates may very well fix it.
Download them. If it gives you an option to reinstall the software, do so, if not, move on to the next one. If any fail with those errors you mentioned move on to the next then try again with those you've missed the first time around. In other words, make a second attempt at installing these after some have installed correctly. One of these may enable the other(s) to install and work properly and eliminate those errors.
04-11-2009 04:04 PM
04-11-2009 05:11 PM
I would suggest removing or disabling HP Updates and Total Care Advisor. HP Update has plagued many users. It has downloaded and installed incorrect BIOs updates leaving their pc's useless.
Use Windows Update and Support&Drivers page for your pc. That way you can install them and see what your actually installing.
If you search HP support forums you will see what I'm telling you about the issues with HP Update.
"The only reason for time is so that everything doesn't happen at once"
- Albert Einstein
10-01-2009 06:45 PM
I found a really EASY way to fix this!!! Download and install Microsoft's Windows Install Clean-Up utility. Run the program, and remove the HP Active Support Library program.
When that's done, run the HP update program again. It works perfectly!!