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Honor Student
GeordieLass
Posts: 2
Member Since: ‎11-03-2013
Message 1 of 3 (1,433 Views)

Attempting repairs loop

When switching on my pc it is stuck on this loop of attempting repairs. It was bought for me as a gift earlier this year. As a family carer 24/7 it stops me from feeling isolated. No paperwork or discs.

Model p6-2312ea

Failure ID RLU47T-0006RK-X87SWJ-60UX03
Product ID D2H93EA#ABU

Hard disk 1

Run in tests show same result.

Anyone advise please

x x



Having looked online I found details to access diagnostics.
HP Support Agent
Dunidar
Posts: 4,456
Member Since: ‎09-03-2013
Message 2 of 3 (1,409 Views)

Re: Attempting repairs loop

Geordielass

 

If I understand correctly you are stuck in the Windows 8 Repair loop and are having issues getting out. Try the steps I have outlined below to get out of the loop.

 

Step 1. Choose Advance repair options at the Repair loop

Step 2. Choose Troubleshoot

Step 3. Choose Advanced options

Step 4. Choose Startup settings

Step 5. Choose Restart button - computer should restart

Step 6. Choose Safe mode

 

You indicated Hard Disk 1 in your post can you explain further if this is an issue?

 

Please re-post if there this fix does not work or if you have any further questions or concerns.



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Dunidar
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Honor Student
GeordieLass
Posts: 2
Member Since: ‎11-03-2013
Message 3 of 3 (1,403 Views)

Re: Attempting repairs loop

 

Thanks Dunidar.

 

My friends son came over to help and having sat watching him, it looks like steps he took were the same or very similar to what you posted.

 

Touch wood everything seems fine again now.

 

Thank you

 

 

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