06-30-2011 05:18 PM
I recently had a virus, and was instructed to use ComboFix on my HP p6310f running Windows 7 Home Premium. ComboFix messed up Windows in some way to prevent it from starting (based on what I've seen from a few Google searches). What I would like to know is about HP's system recovery tools. Unfortunately I was not smart enough to think to create restore points and I either am going to have to get a Windows install disc to use the recovery console or use HP's tool on the "Factory Image" partition. Will the option that restores the hard drive to it's "original settings" from that tool do what I hope it does and put a clean Windows install on, or will it simply wipe the drive?
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07-01-2011 09:32 AM
HP restore will wipe the drive and all your personal data, then reinstall the OS and partitions to original factory condition, then you would need to do quite a few Windows Updates to get it fully patched again.
What happens exactly when you try to start the PC, be specific please, maybe we can repair it.
07-01-2011 10:13 AM - edited 07-01-2011 10:17 AM
Well as far as I can tell (knowing very little about bootloaders), it goes through the system bootloader, showing the options for boot menu, system recovery, etc, then when it attempts to go to Windows, where it would normally show a green loading bar saying Microsoft Corporation, it shows a battleship gray loading bar labled "Windows is loading files..." which it only does when it goes to the Microsoft System Recovery tool. It loads the Microsoft System Recovery tool, which fails to find any solutions, then immediately thereafter loads the HP Recovery tool.
EDIT- Also I have tried hitting F8 throughout the entire boot sequence, Windows Safe Mode isn't available.
07-01-2011 12:36 PM
Once started, HP Recovery is a lengthy process, it will reboot several times on its own, do not interupt the process or attempt to use you PC during this process.
After the Recovery is completed.
Install or Activate your Anti Virus Software
Do a manual Windows Update several times until there are no more updates to install, reboot when asked to.
Use HP Support Assistand to update all your HP software and Drivers.
07-01-2011 02:19 PM
Scan your backup with good AV software and some malware scanners before restoring it to the new system.
When MBAM is done install SAS free version, run a full scan of the backup drive, remove what it automatically selects.