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Honor Student
Tech007
Posts: 3
Member Since: ‎07-16-2013
Message 1 of 6 (1,550 Views)
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Computer is stuck in recovery mode

Help!

 

Ive got a Presario sr5700 desktop I was trying to do a recovery on, I keep getting an 100c error and then it just reboots and goes right back to the error.  What is the best way to clear this so it will boot back to the os so I can create recovery dvds?

 

Im not sure if taking the cmos battery out will do the trick or not.  I have booted into safe mode with networking and the error still pops up and when I click ok it reboots so cant get anywhere  I have all my data already backed up  Tried booting with a linux cd, is there a way to just format the c: drive and then when it reboots into recovery it should let me reinstall?

 

Thanks in advance for the help!

Teacher
Amreen
Posts: 43
Member Since: ‎06-19-2013
Message 2 of 6 (1,534 Views)

Re: Computer is stuck in recovery mode

Hi,

Please use the start-up repair disk this will resolve the issue

Regards;
Smiley
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Honor Student
Tech007
Posts: 3
Member Since: ‎07-16-2013
Message 3 of 6 (1,529 Views)

Re: Computer is stuck in recovery mode

I dont have any startup rpr disk, no floppy drive either

Regents Professor
Cloud_Strider
Posts: 5,568
Member Since: ‎09-23-2010
Message 4 of 6 (1,508 Views)

Re: Computer is stuck in recovery mode

You may want to try the suggestions listed in the following thread including Bucks' suggestion in the last post.

 

http://h30434.www3.hp.com/t5/Desktop-Operating-Systems-e-g-Windows-8-Software-Recovery/Need-emergenc...

 

There didn't seem to be an exact match for sr5700.  What is the exact product number?

 

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=bph07555

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Honor Student
Tech007
Posts: 3
Member Since: ‎07-16-2013
Message 5 of 6 (1,482 Views)

Re: Computer is stuck in recovery mode

Thanks that link got me in the right direction  resetting the bios defaults finally got it back to where I could restore

Regents Professor
Cloud_Strider
Posts: 5,568
Member Since: ‎09-23-2010
Message 6 of 6 (1,459 Views)

Re: Computer is stuck in recovery mode

You are most welcome.  I'm glad that got you on your way.

 

Thanks for updating the community.  :smileyhappy:

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