Exception unknown software exception (0xc0000005) popup occurs during shutdown. (27852 Views)
Reply
Top Student
rparky
Posts: 5
Member Since: ‎12-05-2008
Message 1 of 32 (27,852 Views)

Exception unknown software exception (0xc0000005) popup occurs during shutdown.

I have a 64-bit Windows Vista Home Premium OS on my HP PC that I've had since after Thanksgiving. I had Norton IS and SystemWorks Basic Edition 12.0 installed and use a new HP Deskjet F4280 All-in-One printer with a 17" LCD monitor from my defunct D6419 eMachines package. At some point shortly afterwards it started giving me this error message right at the moment of shutting it down that says : "the exception unknown software exception (0xc0000005) occurred in the application at location 0x76******", or 0x77******" although the last six digits always differ during each shutdown or restart. Hopefully it isn't anything serious and so far it's just been a pesky popup, but I would like know what's causing it and have it safely cleaned up. Sometimes I don't get the popup if my session wasn't too long, and sometimes I get multiple popups. I often look at YouTube Videos, or have audio streams from WinAmp while I'm online and wonder if that has anything to do with them. 


Any help or comments from anyone who had a similar problem are appreciated.
HP Pavilion Slimline S3420F 4 GB RAM - 2.8 GHz - 500 GB HDD
Vista Home Premium Edition (x86 64-bit)
Norton - Int Sec 09 & SysWks Bsc Ed 12.0
Intern
Sondebar
Posts: 27
Member Since: ‎01-04-2009
Message 2 of 32 (27,793 Views)

Re: Exception unknown software exception (0xc0000005) popup occurs during shutdown.

Sounds as if that could be some application conflict.  Was there any update software you may have needed to do for your Monitor?  Have you looked in the Problems and Solutions Section in Control Panel? Maybe the error is being shown with a solution for you.  If not there, the next place for any reported errors would be in the Event Viewer that will give details of problems and possible solutions. Control Panel, Administrative Tools, Event Viewer, Applications. Good luck in finding it.
Honor Student
furball
Posts: 4
Member Since: ‎01-14-2009
Message 3 of 32 (27,720 Views)

Re: Exception unknown software exception (0xc0000005) popup occurs during shutdown.

I bought the same computer in December (my first one!) and I am getting the same error message at shutdown (not every time though).   I have a HP Photosmart printer C4480.  When I checked the event viewer (I think it was called), each time this message was sent to me it was termed a "service hang report."  HELP, I don't like error messages.  Thanks for any help.
Honor Student
furball
Posts: 4
Member Since: ‎01-14-2009
Message 4 of 32 (27,613 Views)

Re: Exception unknown software exception (0xc0000005) popup occurs during shutdown.

I am uninstalling and reinstalling the printer software.  This is what HP recommended.
Honor Student
bukslayer
Posts: 3
Member Since: ‎01-23-2009
Message 5 of 32 (27,455 Views)

Re: Exception unknown software exception (0xc0000005) popup occurs during shutdown.

I am having the same problem with my computer.  I tried uninstalling and reinstalling my HP C4580 software with no luck.  Any other fixes out there?
Honor Student
furball
Posts: 4
Member Since: ‎01-14-2009
Message 6 of 32 (27,425 Views)

Re: Exception unknown software exception (0xc0000005) popup occurs during shutdown.

Make sure you uninstall properly from the Control Panel.  Make sure you install the new software from the HP website.
Honor Student
bukslayer
Posts: 3
Member Since: ‎01-23-2009
Message 7 of 32 (27,365 Views)

Re: Exception unknown software exception (0xc0000005) popup occurs during shutdown.

Yeah I did that correctly.  I noticed that my wireless printer was off when I was getting the error and now I have been just leaving the power on and have not gotten the error since.  Maybe it was something just simple like that. 
Honor Student
furball
Posts: 4
Member Since: ‎01-14-2009
Message 8 of 32 (27,317 Views)

Re: Exception unknown software exception (0xc0000005) popup occurs during shutdown.

Good deal, needless to say I didn't expect my first (home) computer to be so frustrating!  I did get good results from the HP email support, though.
Honor Student
bukslayer
Posts: 3
Member Since: ‎01-23-2009
Message 9 of 32 (27,150 Views)

Re: Exception unknown software exception (0xc0000005) popup occurs during shutdown.

Well looks like even though I leave my printer on I still get the error every once in a while.  Let me know if anyone else has a fix that works.
Student
nicolita
Posts: 1
Member Since: ‎03-26-2009
Message 10 of 32 (26,015 Views)

Re: Exception unknown software exception (0xc0000005) popup occurs during shutdown.

I'm having the same problem on my computer. I recently purchase:smileysad:d hp c4580...... its say hpqgc01.exe and the exception unknown software..... does anyone know the solution? :smileysad:
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation