08-16-2011 06:33 PM
I was recently forced to reinstall my OS (Windows XP Professional). I reinstalled my old software (psc 2410 photosmart all-in-one, circa 2004) and updated it. HP Director would not launch, even from Hpqdirec.exe. I downloaded and installed program, gc_w01_ENU_NB.exe. When I launch Director from the systray I get two IE Script Error boxes ("no switch" is undefined and "oDevHelp...[ ] setting" is null or not an object; and a blank HP Director box. "Print" and "Scan" will work from the computer but "Copy" and "Fax" will not. "Hpqcopy.exe" gives a "an error occurred" message and "hpzwiz01.exe" gives a "Didn't get Device ID" message. Any ideas on how to fix this? Would a 'clean' reinstall do any good?