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bobby007
Posts: 1
Member Since: ‎01-22-2011
Message 1 of 6 (844 Views)

HP Health Analysis and Tune up

My HP Health Analysis assistance isn't working properly as when it gets to 'Analyzing your system' it gets stuck. It has been 10 hour since i started it and been stuck at that same point. also same with Tune Up it gets stuck on 'Analyze the computer for hardware and software issues.' I believe it could be a problem with HP Support Assistance not sure though. i was wondering if you could help. Thanks!

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old_geekster
Posts: 10,164
Member Since: ‎11-21-2008
Message 2 of 6 (815 Views)

Re: HP Health Analysis and Tune up

Bobby, what is the make/model of the computer.  This information will allow us to access the Product Specifications for the computer.

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HP TouchPad
- 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 9

HP Split 13 x2
- 1.6 Ghz; 4 GB memory; SSD 128 GB; Win 8.0

HP Phoenix ENVY 810-135qe
- i7-4770K (liquid cooled); 8 GB memory; GT 640 (4 GB), SSD (Samsung EVO 840-500 GB); 600W PSU; Win 7 Ultimate

HP Photosmart 7520 AIO


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Kyosora132
Posts: 1
Member Since: ‎02-03-2011
Message 3 of 6 (729 Views)

Re: HP Health Analysis and Tune up

I am having the same problem but i seem to have a bit TOO MUCH patience cause the 'analyze computer for hardware and software issues' has been going on for around 2 days now... really hoping that there is a way so solve this please....

Honor Student
Geobot
Posts: 2
Member Since: ‎05-24-2011
Message 4 of 6 (577 Views)

Re: HP Health Analysis and Tune up

Same issue here. I have a dv7 3085dx. The functionality of the touch controls above the keyboard went out. "Analyze the computer for hardware and software issues" has been running for about a day now. 

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CherylG
Posts: 21,840
Member Since: ‎11-12-2008
Message 5 of 6 (573 Views)

Re: HP Health Analysis and Tune up

@Geobot

 

Try a hard reset, works sometimes.Disconnect all external devices first.

1-remove power cord and battery

2-press power button for 20 seconds

3-reinstall only power cord for first startup.

4-power on


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Geobot
Posts: 2
Member Since: ‎05-24-2011
Message 6 of 6 (570 Views)

Re: HP Health Analysis and Tune up

No change on either issue

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