01-22-2011 03:34 PM
My HP Health Analysis assistance isn't working properly as when it gets to 'Analyzing your system' it gets stuck. It has been 10 hour since i started it and been stuck at that same point. also same with Tune Up it gets stuck on 'Analyze the computer for hardware and software issues.' I believe it could be a problem with HP Support Assistance not sure though. i was wondering if you could help. Thanks!
01-22-2011 09:23 PM
Bobby, what is the make/model of the computer. This information will allow us to access the Product Specifications for the computer.
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 9
HP Omen Gaming Laptop - i7-4710HQ; 8 GB memory; Samsung 128 GB SSD; NVIDIA GeForce GTX 860M; Win 8.1
HP Phoenix ENVY 810-135qe - i7-4770K (liquid cooled); 8 GB memory; GT 640 (4 GB), SSD (Samsung EVO 840-500 GB); 600W PSU; Win 7 Pro
HP Photosmart 7520 AIO
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02-03-2011 04:11 AM
I am having the same problem but i seem to have a bit TOO MUCH patience cause the 'analyze computer for hardware and software issues' has been going on for around 2 days now... really hoping that there is a way so solve this please....
05-24-2011 07:24 AM
Same issue here. I have a dv7 3085dx. The functionality of the touch controls above the keyboard went out. "Analyze the computer for hardware and software issues" has been running for about a day now.
05-24-2011 07:29 AM
Try a hard reset, works sometimes.Disconnect all external devices first.
1-remove power cord and battery
2-press power button for 20 seconds
3-reinstall only power cord for first startup.
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