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Student
Posts: 1
Member Since: ‎01-22-2011
Message 1 of 6 (875 Views)

HP Health Analysis and Tune up

My HP Health Analysis assistance isn't working properly as when it gets to 'Analyzing your system' it gets stuck. It has been 10 hour since i started it and been stuck at that same point. also same with Tune Up it gets stuck on 'Analyze the computer for hardware and software issues.' I believe it could be a problem with HP Support Assistance not sure though. i was wondering if you could help. Thanks!

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Provost
Posts: 12,026
Member Since: ‎11-21-2008
Message 2 of 6 (846 Views)

Re: HP Health Analysis and Tune up

Bobby, what is the make/model of the computer.  This information will allow us to access the Product Specifications for the computer.

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Signature:

HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51

HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD; Win 8.1

HP Photosmart 7520 AIO


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Student
Posts: 1
Member Since: ‎02-03-2011
Message 3 of 6 (760 Views)

Re: HP Health Analysis and Tune up

I am having the same problem but i seem to have a bit TOO MUCH patience cause the 'analyze computer for hardware and software issues' has been going on for around 2 days now... really hoping that there is a way so solve this please....

Honor Student
Posts: 2
Member Since: ‎05-24-2011
Message 4 of 6 (608 Views)

Re: HP Health Analysis and Tune up

Same issue here. I have a dv7 3085dx. The functionality of the touch controls above the keyboard went out. "Analyze the computer for hardware and software issues" has been running for about a day now. 

Provost
Posts: 23,460
Member Since: ‎11-12-2008
Message 5 of 6 (604 Views)

Re: HP Health Analysis and Tune up

@Geobot

 

Try a hard reset, works sometimes.Disconnect all external devices first.

1-remove power cord and battery

2-press power button for 20 seconds

3-reinstall only power cord for first startup.

4-power on


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Honor Student
Posts: 2
Member Since: ‎05-24-2011
Message 6 of 6 (601 Views)

Re: HP Health Analysis and Tune up

No change on either issue

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