03-04-2013 08:17 AM
I have a HP Pavilion Elite that got a virus I couldn't delete so am trying to restore by to factory settings with the image DVD's I created. I go thru all the steps to advanced recovery and after inserting the recovery disk it is supposed to restart the computer. It shuts down but never comes back up to continue the process. I've tried multiple times without success. Anyone have any help or suggestions?
03-04-2013 08:34 AM
Have you put the disc #1 in and then powered on the desktop and pressed on the F9 key to place the DVD drive in the first boot position/
2014 Microsoft MVP - Microsoft Windows Expert - Consumer