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Jeff54
Posts: 8
Member Since: ‎10-02-2013
Message 1 of 54 (50,920 Views)
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HP Support Assistant Windows 8.1

My HP Support Assistant does not work with my recent upgrade to Windows 8.1.  Are there any fixes avalaiabe yet?

Top Student
Drunkaccountant
Posts: 3
Member Since: ‎10-25-2013
Message 2 of 54 (50,721 Views)

Re: HP Support Assistant Windows 8.1

Hi there.. Thank you for asking this question.. I am facing the same. Got a new lappy with Windows 8. HP Support Assistant used to notify me for required Driver updates. But after the OS updation, i can see the following window pop up, eveytime i hit the "question mark" button on the Start up tab. 

 

" A Restart is required to complete the installation of updates."  ( this has two action keys .. 1. Restart now, 2. Remind me)

 

I hope this is a temporary bug as Windows 8.1 has just arrived. 

 

Thanks,

Pranav. 

HP Support Agent
Sparkles1
Posts: 5,078
Member Since: ‎09-02-2013
Message 3 of 54 (50,704 Views)

Re: HP Support Assistant Windows 8.1

HI Jeff54:

 

Thank you for your inquiry:

 

Windows 8.1 is a very recent release.

I would try uninstalling the hp support assistant and then reinstalling  to see if the error persists.

I hope this helps.

Sparkles1
I work on behalf of HP



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Student
RobC63
Posts: 1
Member Since: ‎10-25-2013
Message 4 of 54 (50,673 Views)

Re: HP Support Assistant Windows 8.1

I have recentl dwnloaded and installed win8.1 on my hp dv7 laptop.  HP Support Assistantis no longer working, and so i tried to uninstall it accordingto Sparkle1's suggestion.  I get an error message that stops it from being uninstalled.  I look for the files on my PC an they nolonger exist, but it still apears in "Programs and features".

I downloaded verion 7 of HPSA from the HP site and triedto install it.  I ge the same error as Jeff54.

 

I am at a loss - I do not have HPSA and I cannot install the new version!!!!

 

Please help

Honor Student
Ram_krishna
Posts: 2
Member Since: ‎10-27-2013
Message 5 of 54 (50,540 Views)

Re: HP Support Assistant Windows 8.1

HP support Assistant is not working for me also, after upgrading to win8.1. I am using HP Pavilion Touchsmart Model 14 - b157TU. The error message say " HPSF.exe has stopped working, this application has encountered a serious problem and must close. Click OK to automatically restart this application". The problem remains same how may times i may try to restart HP support assistant.

 

Please help me to fix this bug.

Tutor
Jeff54
Posts: 8
Member Since: ‎10-02-2013
Message 6 of 54 (50,505 Views)

Re: HP Support Assistant Windows 8.1

 I renewed the shortcut from the HP Support folder.

Honor Student
drros
Posts: 3
Member Since: ‎11-01-2013
Message 7 of 54 (50,000 Views)

Re: HP Support Assistant Windows 8.1

i uninstalled it and re installed..still not working..

Honor Student
drros
Posts: 3
Member Since: ‎11-01-2013
Message 8 of 54 (49,998 Views)

Re: HP Support Assistant Windows 8.1

tried it,not working
HP Support Agent
Sparkles1
Posts: 5,078
Member Since: ‎09-02-2013
Message 9 of 54 (49,952 Views)

Re: HP Support Assistant Windows 8.1

Hi drros:

 

 

Thank you for your reply.

 

Windows 8.1 is a very recent update.

The HP support assistant  currently only supports up to Window 8.

If it works on Windows 8.1 great, if it does not, you will need to wait for the updated version for Windows 8.1 and then uninstall and reinstall from the download.

When you say it does not work, what happens?

Does it fail to open?

Do you get an error?

Please reply back with the information and I will try to assist you further.

Sparkles1
I work on behalf of HP



Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Top Student
Drunkaccountant
Posts: 3
Member Since: ‎10-25-2013
Message 10 of 54 (49,941 Views)

Re: HP Support Assistant Windows 8.1

Guys.. sorry for the late reply.. 

My issue got resolved.. Just uninstall HP Support assistant ( through control panel).. Get a fresh download for your laptop  from HP's website.. mine is working perfect after the re installation.. i will recommend to do this for all your important win 8 ( prior) apps after u have upgraded to 8.1 ..

 

Thanks and Happy Diwali to all.. God Bless.

Pranav.

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