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Top Student
cineutopia
Posts: 2
Member Since: ‎10-24-2009
Message 1 of 321 (80,812 Views)

HP Support Assistant not working on Win7

Just got a Mini 110-1125NR running Win7.  When running HP Support Assistant "Health Analysis", it get stuck at the Downloading Updates stage.  HP Sup Assistant is cleared for internet access on the firewall. 

 

HP friends, what's up?  Any solution?

 

 

ino Top Student
Top Student
ino
Posts: 3
Member Since: ‎11-02-2009
Message 2 of 321 (80,676 Views)

Re: HP Support Assistant not working on Win7

Any news on this problem yet?

I have the exact same problem, on a HP Compaq Presario machine straight out of the box!

The health check gets stuck and needs to be closed by windows.

(And it is not hindered by the firewall).

Additionally, upon first shutdown, Windows 7 complained that the HP software (advisor, dock, support assistant, I do not remember which) required something "no longer available in this version of windows". I will attempt to contact HP support about these problems, but I would rather just uninstall all HP components on this machine, as they are interfering heavily with normal windows 7 setup&use. What is holding me back right now is the deep level at which HP has incorporated this software. If anyone has tips on specifically the original healthcheck problem, or experience with the heavy solution: uninstalling all HP support components, I would be glad to know.

Tutor
PokePC
Posts: 20
Member Since: ‎02-13-2009
Message 3 of 321 (80,611 Views)

Re: HP Support Assistant not working on Win7

I had a similar problem so I did an Uninstall/Reinstall of HP Support Assistant.

 

Here are the steps I used:

1. Go to add/remove programs in WinVista/Win7.

2. Remove HP Support Assistant OR Remove HP Active Support Library AND HP Help and Support

3. Clear  out your temp folder. (Usually, c:\temp or c:\windows\temp)

NOTE: You may not be able to delete all of the files/folders in your temp folder, this is normal.

4. Reboot

5. Click on this link

6. Install HP Support Assistant (from the link above)

7. Reboot

8. Then run HP Support Assistant.

 

Let me know if this works... Hope it helps! 

"I work for HP but my posts and replies are my own."
Tutor
eric_LM
Posts: 8
Member Since: ‎11-09-2009
Message 4 of 321 (80,433 Views)

Re: HP Support Assistant not working on Win7

The latest version of HP Support Assistant has been posted here :

ftp://ftp.hp.com/pub/softpaq/sp46001-46500/sp46005.exe

 

This is version 4.2.8.3

Intern
KumarShah
Posts: 35
Member Since: ‎11-10-2009
Message 5 of 321 (80,350 Views)

Re: HP Support Assistant not working on Win7

The latest version, 4.2.8.3, of HP Support Assistant dated 11-5-2009 for Windows 7 64 bit is posted here:

 

sp44460.exe, (1/1 , 29.74M)

 

Intern
KumarShah
Posts: 35
Member Since: ‎11-10-2009
Message 6 of 321 (80,328 Views)

Re: HP Support Assistant not working on Win7

I did as suggested (uninstalled, cleaned out temp folder, reinstalled first with the sp45005.exe file). Didn't fix the problem.

 

Next I did this with the sp44460.exe file. Still nothing.

 

Darn.

Tutor
eric_LM
Posts: 8
Member Since: ‎11-09-2009
Message 7 of 321 (80,243 Views)

Re: HP Support Assistant not working on Win7

Both softpaq 44460 and 46005 support 32 and 64 bits.

 

44460 is for consumer desktop users

46005 is for any notebook users

 

Tutor
eric_LM
Posts: 8
Member Since: ‎11-09-2009
Message 8 of 321 (80,137 Views)

Re: HP Support Assistant not working on Win7

cineutopia  did the softpaq solved you issue?
Intern
KumarShah
Posts: 35
Member Since: ‎11-10-2009
Message 9 of 321 (80,121 Views)

Re: HP Support Assistant not working on Win7

[ Edited ]
I have tried sp44460.exe and it has not fixed the problem on my HP Pavilion desktop (HP Support Assistant starts, "Gathering information" keeps flashing in upper left, and program hangs up).
Message Edited by KumarShah on 11-10-2009 06:36 PM
Message Edited by KumarShah on 11-10-2009 06:37 PM
Intern
KumarShah
Posts: 35
Member Since: ‎11-10-2009
Message 10 of 321 (80,010 Views)

Re: HP Support Assistant not working on Win7

I even tried the 4.1.11.3 vesion from this site

 

http://www.soft-go.com/download_driver/HP-Support-Assistant-Utility-4.1.11.3-for-2000XPVistaWindows-7_3493.html

 

Nothing. Still hangs up at the "Gathering information" stage. Clearly something is seriously wrong here.

 

Have spoken to HP Tech Support and they are clueless. Keep offering to restore my machine to the state it was in when shipped from the factory. I would lose all my installed programs and customization, with no assurance that the restore would fix the problem.

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