Top Student
Posts: 2
Member Since: ‎02-04-2014
Message 1 of 3 (194 Views)
Accepted Solution

HP Support Assistant

I downloaded the latest Support Assistant because my old one kept crashing. I uninstalled the old one and added the new only to have the new one crash as well.

Distinguished Professor
Posts: 2,297
Member Since: ‎06-26-2011
Message 2 of 3 (177 Views)

Re: HP Support Assistant

Hi msarver,


You may have corrupted common library files used by HP. You may have other HP installed programs that will misbehave also.


Run the system file checker. Instructions can be found here.


If this action fails you have other options. To help you further I need to know what operating system (Win 7, Vista, Win 8) you are using.




****I am not an HP employee****


Please give a" Kudos" if advice received is relevant or" Accept as Solution" if your problem has been solved.


H8 1380t CTO, Intel i7 3820
16 GB DDR3
Pegatron Motherboard- IPIWB-PB (Pittsburgh), Radeon HD 7570 1GB. Win 7 Home Premium upgraded to Windows 8.1 Pro.

Envy Phoenix 810-150se, Intel i7 4820k
16 GB DDR3
Pittsburgh2 Mainboard, NVIDIA GTX 645- 2GB GDDR5. Win 8.1 Pro.

HP 560z CTO AMD Phenom II X6 1090T
16 GB DDR3.
Radeon HD 6570
Win 7 Home Premium upgraded to Win 7 Pro.

HP ENVY 17t-j000 CTO Quad Edition Notebook. I7 4702mq
12 GB DDR3
Nvidia Graphics
Win 8 Pro

Errare humanum est.
Top Student
Posts: 2
Member Since: ‎02-04-2014
Message 3 of 3 (163 Views)

Re: HP Support Assistant

My mistake. I let the software emove the old Support Assistant.I went back and remove it from "Programs and Features" and tn downloaded the new Support Assistant, as you had originally instructed me to do. It worked very well. Typical male.

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