12-10-2008 04:36 PM
This question was solved. View Solution.
12-11-2008 04:43 PM
What's the full error? I know error 9998 usually means that the software update does not need to be installed because the software it is trying to install is older than what is already on the system.
I thin you can go to your temp folder and delete the temporary files and start again:
- Close HP Updates if it is open.
- Click Start , Run , and enter %temp% .A window showing temporary files opens. The files that were retrieved from HP Update are listed in this folder.
- Sort the files by date.
- Find the oldest update in the list and double-click to open and install.
- Continue installing updates in the order of oldest to newest until all updates have been installed. You may have to restart the computer several times throughout this process.
- After all updates have been installed, delete all of the files in the temp folder and restart the computer. HP Updates should now be able install updates as normal. If not, repeat these steps.
Please post rather than send me a Message. It's good for the community and I might not be able to get back quickly. - Thank you.
12-13-2008 10:30 PM
The complete message is 'The Update did not complete successfully. (9994) ' The update that generates this message I downloaded from the update site for my computer. http://h10025.www1.hp.com/ewfrf/wc/softwareList?os
I have had other problems using HP Update to update . This is actually described in another thread. http://h30434.www3.hp.com/psg/board/message?board.
manufacturer=HP Pavilion 061
If you have any ideas about these problems I would geratly appreciate it. I have gotten more info from this site in several days than months trying HP Email Support. !Help! Thanx
12-16-2008 03:01 PM
Are you signed in as the Administrator when trying to install the update?
Have you tried uninstalling and then reinstalling the HP Update program, and then running the new update?
12-16-2008 05:54 PM - edited 12-16-2008 06:44 PM
Yes I am An Administrator. I am not using the HP software that came with the computer. I reached a point where I formated the HD and installed Windows XP Pro. So the only Hp Software is the printer drivers for A HP Photosmart 2610 and An hp office jet 4110. Where can I download the HP Update program? Thanx
Here is more info:The HP Update Shortcut points to C:\Program Files\HP\HP Software Updates\HPWUli.exe. When I go to Control Panel Add or Remove Programs it says it hasn't been used since June. I try it all of the time. When I "Click here for support" and click "Repair" It asks to install HP Update Disk. I put in the 2610 driver disk and windows installer is looking for HP Update .msi , what is on the disk is HPSoftwareUpdate.msi. Are there two versions of HP Update. Windows installer doesn't like the HPSoftwareUpdate.msi. It seem there are two versions HP Software Update & Hp Update. Which is the latest and where can I get it? If I remove the current Hp Update will the sp40926 install the latest? Currently installed is HP Update version 4.000.010.008. That is what comes up when I click on the short cut. I hope this makes sence and you know the answer. It would probably be best to remove the current Hp Update and install the latest. Let me know
Thanx in advance
12-17-2008 08:42 AM
I think I'm getting a better understanding of what might be happening. It does sound like you have two conflicting HP Update versions. ".msi" stands for Microsoft Installer...so essentially the Microsoft installer app that the HP software uses to install on a PC is confused because the two software versions are similar, but conflicting....it could be that your PC somehow retained some of the original HP Update software after you downgraded to XP (though it seems odd that it would) and then installing the printer software you get a conflict.
Here is what I would do:
Download the latest full version of the printer software (this will include the HP Update utility) - the basic software is really mostly just the drivers and doesn't have the other HP utilities and software.
Then I would remove all previous versions of the HP Update software, and then run the MS Installer Clean-up utility:
And then I'd install the new Full version HP printing software.
Let us know how it goes.
12-17-2008 10:43 AM
Here's what you do to fix it. This always works for me.
1) Uninstall HP Update and HP Total Care Advisor from the program list.
2) Reboot the pc.
3) Reinstall HP Update using Recovery Manager by going to Start/All Program/PC Help and Tool and click Recovery Manager.
When the program opens go to Advanced Options, Program Software Reinstallation and go next, then next again and choose HP Update Software from the list, go next and wait for it to reinstall. Then reboot the pc.
4) Important step. You can also try this before the other steps.
Go to start and inside the start search box type "cmd" without the quotes and right above it shows "cmd" with a black icon.
Right-click on cmd and choose Run As Administrator and the command window comes up in elevated mode.
Now type the following commands without the qoutes:
"regsvr32 vbscript.dll" and press enter, then click ok at the notification window then type
"regsvr32 jscript.dll" and press enter, then click ok at the notification window.
Then type exit and reboot the pc.
5) Now you can open up HP Update by going to Start/All Programs/HP Update or start/start search and type update and click HP Update on top.
Step 4 always fixes this.
It took me 1 hour to find this solution.
It's related to a java error and the update 126.96.36.199 for hp updates.
Reply if you got it fixed or if you need further help.
02-07-2009 11:53 AM
07-05-2009 12:04 PM
Click the link below:
( HPUSelfUpdate.exe ) This is the file which need to download to get the issue fixed.
07-09-2009 09:54 AM
Just want to say Thank you...I clicked the link you stated above and downloaded it and now all my updates were installed
I too was having the same problems with updates not installing from the HP update but now it works fine. Again Thank you