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anniepandie
Posts: 14
Member Since: ‎04-18-2012
Message 1 of 23 (1,646 Views)

My hp touchsmart 300-1003 crashed and windows 7 will not boot.

My hp touchsmart 300-1003 crashed and windows 7 will not boot.  It also will not accept my system recovery disks (3) and freezes on logo.  System recovery will not start, it also freezes.  Diagnostics checked fine, what now?

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Sailfind
Posts: 101
Member Since: ‎09-17-2010
Message 2 of 23 (1,643 Views)

Re: My hp touchsmart 300-1003 crashed and windows 7 will not boot.

It most likely looks to be a harddrive issue. The diagnostics only runs a short SMART test (Test only 5%) of the HDD. However to confirm if its not a hdd failure please go to the BIOS and run a Extended HDD test. Please follow the link:

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07110&tmp_task=useCategory&lc=en&dlc=da&cc=us...

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anniepandie
Posts: 14
Member Since: ‎04-18-2012
Message 3 of 23 (1,638 Views)

Re: My hp touchsmart 300-1003 crashed and windows 7 will not boot.

I will try thanks, but can my hdd fail after only two years, and would a virus do that?
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anniepandie
Posts: 14
Member Since: ‎04-18-2012
Message 4 of 23 (1,636 Views)

Re: My hp touchsmart 300-1003 crashed and windows 7 will not boot.

Tried what was shown, arrows will not let me go further down than the two drives.  I ordered a system restore disk last week from hp, should I wait for that or try something else?  I know it was working fine one minute and the next not!

 

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Sailfind
Posts: 101
Member Since: ‎09-17-2010
Message 5 of 23 (1,627 Views)

Re: My hp touchsmart 300-1003 crashed and windows 7 will not boot.

A HDD is a mechanical device and there are lots of reason why it can crash.. few may be attributed to:

 

1. power / voltage fluctutations

2. static electricity

3. improper shutdowns

4. moving the system while the computer is on.

and the list goes on...

 

a virus crashing a HDD is a rare one though!

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Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

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Sailfind
Posts: 101
Member Since: ‎09-17-2010
Message 6 of 23 (1,625 Views)

Re: My hp touchsmart 300-1003 crashed and windows 7 will not boot.

HI annie,

Please let me know if you are able to follow this document

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00386164&lc=en&cc=us&dlc=en

I am a HP employee
Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

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anniepandie
Posts: 14
Member Since: ‎04-18-2012
Message 7 of 23 (1,620 Views)

Re: My hp touchsmart 300-1003 crashed and windows 7 will not boot.

Running now, Short test was fine, no probs and it was enabled. Extended looks like it may be a while.
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anniepandie
Posts: 14
Member Since: ‎04-18-2012
Message 8 of 23 (1,615 Views)

Re: My hp touchsmart 300-1003 crashed and windows 7 will not boot.

Okay, it just finished the SMART extended self-test; passed with no errors.  I guess that's good right?  Now what do I do?  Thanks again!

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Sailfind
Posts: 101
Member Since: ‎09-17-2010
Message 9 of 23 (1,604 Views)

Re: My hp touchsmart 300-1003 crashed and windows 7 will not boot.

Sorry for the delayed response .. if the extended test has taken around two hours to complete then the HDD shoudl be find (Extended test checks about 75% of the HDD). So you may wait for the disks to arrive and run them. please follow this link to do that

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01867418&tmp_task=solveCategory&cc=us&dlc=en&ju...

 

However PLEASE MAKE SURE THAT YOU HAVE ONLY KEYBOARD AND MOUSE CONNECTED and everything else  must be disconnected like printers etc.

I am a HP employee
Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

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anniepandie
Posts: 14
Member Since: ‎04-18-2012
Message 10 of 23 (1,594 Views)

Re: My hp touchsmart 300-1003 crashed and windows 7 will not boot.

I will try disks should be arriving around april 23. Thanks again!
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