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PaulMiller
Posts: 16
Member Since: ‎11-26-2009
Message 1 of 27 (57,091 Views)
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Need driver for HP Scanjet 5400c scanner, using Windows 7

Greeting: I just bought a new computer and was dismayed to find that HP doesn't provide drivers for my Scanjet 5400c. I read another post referring a member of this forum to the VueScan website for 3rd party drivers, but I don't see my specific scanner model there. I do see 5300c and 5370c listed.  Does anyone know if the driver for either of these would work for the 5400c?

 

And, does anyone have any other ideas to fix this problem? This seems like a major customer service issue that HP should be dealing with. I really love my scanner and hate to have to shell out serious $ on top of the $ I spent on the computer itself.

 

Thanks for any and all replies.

 

Paul Miller

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phoolendra
Posts: 1
Member Since: ‎12-03-2009
Message 2 of 27 (56,947 Views)

Re: Need driver for HP Scanjet 5400c scanner, using Windows 7

Windows 7 was not able to find driver for this scanner. 

 

I downloaded following driver from HP website (which is for XP and windows 2000)

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=sj-21893-1&lc=en&dlc=en&cc=us&...

 

After installing this driver I re-connected my scanner to computer. This time windows 7 found driver and installed.

 

I installed it and then started HP Scan Pro 3.1 using "Run as Administrator". Normal run was giving me error but this way It worked for me flawlessly.  I am using 32 bit Windows 7.

 

 

Hope it wroks for you as well.

 

 

Student
katymil
Posts: 1
Member Since: ‎12-14-2009
Message 3 of 27 (56,648 Views)

Re: Need driver for HP Scanjet 5400c scanner, using Windows 7

Hi! I am using 64 bit Windows 7. Driver don't setup :smileysad:

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PaulMiller
Posts: 16
Member Since: ‎11-26-2009
Message 4 of 27 (56,367 Views)

Re: Need driver for HP Scanjet 5400c scanner, using Windows 7

I appreciate your response, phoolendra, and apologize for not getting back to this issue (and to you) sooner. The holidays...  Anyway, perhaps it's because I have the 64-bit version of Windows 7, but your solution didn't work for me. I could download the driver as you did, my computer recognizes the scanner, but I was not able to find a driver for it as was the case for you.

 

Fortunately, in the short term I can use my scanner with my laptop, which has XP home edition on it, but what a pain in the butt! I hope that HP gets their act together soon.

 

Meanwhile if it appears from my reply that I may have misunderstood your solution, please let me know. Thanks again.

Student
chemteacher45
Posts: 1
Member Since: ‎12-29-2009
Message 5 of 27 (56,289 Views)

Re: Need driver for HP Scanjet 5400c scanner, using Windows 7

Thank you for the information,  I have been trying to use my scanner since I got Windows 7 put on my computer last week.  When I right clicked and ran it as an administrator the scanner works like a charm.

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PaulMiller
Posts: 16
Member Since: ‎11-26-2009
Message 6 of 27 (56,281 Views)

Re: Need driver for HP Scanjet 5400c scanner, using Windows 7

Did you try to load drivers?  I can't get my computer to recognize the scanner.  Please clarify what program you right-clicked onto in order to be able to use your scanner. Thanks very much.

Student
colinsjones
Posts: 1
Member Since: ‎01-16-2010
Message 7 of 27 (55,823 Views)

Re: Need driver for HP Scanjet 5400c scanner, using Windows 7

I have exactly the same problem...x64 Windows 7 and no drivers. I have spent time scouring the web, including vue64, and nothing works for this combination.

 

Guess it's time to buy a new scanner but it won't be HP.

Intern
PaulMiller
Posts: 16
Member Since: ‎11-26-2009
Message 8 of 27 (55,795 Views)

Re: Need driver for HP Scanjet 5400c scanner, using Windows 7

Chemteacher45, can I ask if you have the 32 bit or 64 bit version of Windows 7? Thanks.

Student
ovidiu
Posts: 1
Member Since: ‎02-23-2010
Message 9 of 27 (54,909 Views)

Re: Need driver for HP Scanjet 5400c scanner, using Windows 7

Thanks. It worked for me too. On a HP 3010 SPP Win 7 32. Ovidiu

Student
ayerswv
Posts: 1
Member Since: ‎04-12-2010
Message 10 of 27 (53,754 Views)

Re: Need driver for HP Scanjet 5400c scanner, using Windows 7

Thanks for the information!  It worked for me, made my customers date!

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