03-02-2013 11:24 PM
I just checked the links and they are working for me, using IE9. They should work using Firefox too ,may have been a temporary glitch. If trying at a later time still doesnt work try clearing temp files and cookies.
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03-04-2013 10:27 AM
I hope that HP is saving more money by hiring out of country tech helpers than it is losing by alienating it's customers. If not then I don't see much hope for HP in the future.
03-26-2013 03:28 PM
You will not be able to use F11 to go to the Recovery partition and recover your system because updating your Win 7 system to Win 8 disabled F11. Did you create Recovery Media before the update?
03-27-2013 01:01 PM
Great guide Cheryl!
Here is another related HP article that helps make sense of all the various software recovery tools in Windows 8:
Please post rather than send me a Message. It's good for the community and I might not be able to get back quickly. - Thank you.
04-17-2013 05:07 AM - edited 04-17-2013 05:09 AM
I am trying to restore my computer to its factory settings and the only option it gives me is to use recovery disc that I do not have and my drive does not work. How would I go about doing this
my computer is a hp touchsmart 300-1003
04-17-2013 10:00 AM
I see that you are having a problem with running a recovery on your HP computer. You will need to order the recovery discs from HP.
Here is a link to the HP website where you can order the discs.
Let me know if you have questions.
05-15-2013 07:29 PM
I am an HP employee but not speaking on behalf of HP
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