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03-01-2012 01:25 PM
Your machine should have a Recovery partition if you are using the original hard drive and haven't deleted it. Make sure backing up all of your files before restoring the PC/laptop to factory state. Otherwise please post back.
To set your PC/laptop to factory state, restart the PC/laptop. At the HP welcome screen tap the F11 key to launch the recovery process. Follow the instructions provided on the screen.
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11-12-2013 09:35 AM
Thank you for your inquiry.
For me to assist you better I will require some additional information.
What model computer do you have?
What operating system are you running.
Do you have a set or restore disks made?
I work on behalf of HP
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