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DaveC8
Posts: 4
Member Since: ‎10-27-2009
Message 1 of 8 (5,229 Views)
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SCSI/RAID Host Controller error stopping Windows 7 upgrade

Hey, hopefully someone can help me here. I'm getting the following error when trying to upgrade to Windows 7 Home Premium 64-bit from Vista Home Premium 64-bit:

Upgrading Windows will affect the following devices and/or programs:

These devices might not work properly after the upgrade. Before upgrading, we recommend updating the drivers for these devices. Cancel the upgrade, open Control Panel and search for "update device drivers", or go to the device manufacturer's website to search for updated drivers.
  •  
    • Storage controllers: SCSI/RAID Host Controller

 

The upgrade advisor didn't list the problem but I accepted look for updates when installing and it did then. My computer. is a HP Pavilion Slimline s3650f model.

 

The issues the upgrade advisor listed were:

- Hardware Diagnostic Tools - Update available (Latest Vista-64bit version is installed. I think I can wait until Win 7 is installed to update, right?)

- Labelprint (version 2.2.2913 came preinstalled on my comp. I have Sure Thing CD Labeler so I can uninstall if needed but I doubt that would be the problem)

- Photosmart C4500 (DOT4PRINT) - Status: unknown (I have the C4599 printer and a search on the windows 7 compatability center site lists it as compatible. I'll search for driver updates after upgrade.)

 

I have Lavalys Everest Ultimate Edition and did some looking into my comp. specs. I'm sure you guys don't need all this info but I'd rather give too much info than not enough.
I'll start by providing 3 computer summary pics about my comp:

http://img33.imageshack.us/img33/505/everestsysinfo1.jpg
http://img33.imageshack.us/img33/4145/everestsysinfo2.jpg
http://img33.imageshack.us/img33/6122/everestsysinfo3.jpg

 

Now some BIOS & Motherboard info:
http://img33.imageshack.us/img33/4035/everestdmibiosinfo.jpg
http://img39.imageshack.us/img39/5358/biosinfo.jpg
http://img39.imageshack.us/img39/9362/everestmotherboardinfo.jpg

 

I did a search on the Microsoft answers support forum and found a couple people HERE (I posted there but no one answered me. It's an old thread. I'll start a new one if needed.) saying updating their BIOS got rid of that message but I have ver. 5.18 installed(although from 06/2008 & the latest on HP's site being from 09/2008. Could that be the issue?)

 

Now as you can see there's a BIOS upgrade link in Everest that takes you to esupport.com which has you install biosagentplus and offers a free scan.
Here's pics of my results:
http://img194.imageshack.us/img194/9411/biosagentpluscomsystems.jpg
http://img194.imageshack.us/img194/2433/biosagentpluscomsystemsu.jpg

 

I also followed the BIOS download link to asus.com looking for some info but am having trouble finding anything. Perhaps I'm not looking in the right place.

I haven't proceeded any further until I get some more opinions on the situation. Is it possible a program is causing this problem or is it definitely a hardware issue?

Also I should add on one attempt to upgrade it didn't force me quit and attemped to install. I believe it got fully installed and got to the final reboot but it gave an error that it couldn't be installed and restored back to Vista.

If any more info is needed please ask. Hopefully someone has some ideas. If not I can try the Microsoft forum.

 

Dave

 

 

Professor
Mister_Do
Posts: 1,867
Member Since: ‎11-17-2008
Message 2 of 8 (5,215 Views)

Re: SCSI/RAID Host Controller error stopping Windows 7 upgrade

Hi DaveC8,

 

Does the entire Upgrade fail when it gets to the storage controllers message?

 

I don't think this is a hardware issue. It sounds like a device driver issue.

 

When I look at your Software and Driver page, I do see updates for the Hardware Diagnostics: http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=4063&lc=en&dlc=en&cc=us&lang=en&product=3809109

 

...an HP employee just trying to help where I can, but not speaking on behalf of HP.
Top Student
DaveC8
Posts: 4
Member Since: ‎10-27-2009
Message 3 of 8 (5,208 Views)

Re: SCSI/RAID Host Controller error stopping Windows 7 upgrade

[ Edited ]

The first time I attempted the upgrade that storage controller issue came up right at the start, it saved a copy of the report to the desktop and only had a close option and exited the installation. The second time I attemped to upgrade was after I updated a few things on the softwares and drivers page and the same message came up but it allowed me to continue and it went through the entire installation until what I believe was the final reboot and when it started up it said it could not install and restored back to Vista. I've checked a couple more times and the exact same things happened but I cancelled the install the other time. I figured there was no point in going through the install process again if it's just gonna fail. I need to get the issue resolved first.  

 

Yeah, I saw the hardware diagnostic tools update for Win 7 but I'm assuming that doesn't need to be updated until Windows 7 is installed. Also that's a program, not a driver so I don't believe that's the problem.

 

Hey,

Just had a thought.Could Kaspersky Internet Security be a problem.That wouldn't solve the storage controller issue but perhaps the failed install part if it wasn't disabled properly. I have version (2010) 9.0.0.736 which they say is Win 7 compatible but I've only had it about 1-1/2 weeks and am still learning about it. Maybe I didn't disable it properly?

Message Edited by DaveC8 on 10-27-2009 07:17 PM
PhD Student
PC_Tester
Posts: 1,475
Member Since: ‎05-23-2009
Message 4 of 8 (5,163 Views)

Re: SCSI/RAID Host Controller error stopping Windows 7 upgrade

[ Edited ]

- Try unplugging all the external USB and 1394 devices (Hard Disks, Optical drives, iPod, thumb drives, AIO printers with card readers) on your system before upgrading.

  

- If that still doesn't work, if you have a PCI up card in the system, you can try turning off the unit, unplugging the power (wait 15 sec), (if it doesn't void the warranty) remove the PCI cards on the system. Once successfully upgraded to Win 7, you can plug the card back in.

 

Message Edited by PC_Tester on 10-28-2009 03:25 PM
Top Student
DaveC8
Posts: 4
Member Since: ‎10-27-2009
Message 5 of 8 (5,148 Views)

Re: SCSI/RAID Host Controller error stopping Windows 7 upgrade

- Ok, I'm not quite sure what you mean by 1394 devices but I disconnected all external USB devices (uninstalled printer software & disconnected, uninstalled gaming controllers, safely removed external hard drive).

- The only things still connected are a modem, a router, and speaker system. Just doing that didn't get rid of the SCSI/Raid issue.

- What exactly do you mean when you say unplug PCI devices? Which devices are you referring to?

 

PhD Student
PC_Tester
Posts: 1,475
Member Since: ‎05-23-2009
Message 6 of 8 (5,127 Views)

Re: SCSI/RAID Host Controller error stopping Windows 7 upgrade

motherboards have AGP, PCI, PCI-e slots for adding additional hardware, e.g. adding graphics (NVIDIA/ATI), LAN (Realtek), WLAN (D-Link), Modem (Conexant), TV-Tuner (Hauppauge), Audio (e.g. Creative)

 

You can google the pictures of what they look like.

 

http://images.google.com/images?hl=en&source=hp&q=pci%20slots&um=1&ie=UTF-8&sa=N&tab=wi 

Top Student
DaveC8
Posts: 4
Member Since: ‎10-27-2009
Message 7 of 8 (5,026 Views)

Re: SCSI/RAID Host Controller error stopping Windows 7 upgrade

Well, I finally got upgraded to Windows 7 a little while ago here and boy do I feel like a d**n idiot. I unplugged my external hard drive, uninstalled my printer and other external usb devices and was getting ready to start uplugging my TV tuner, graphics card thinking one of them was the problem and then I uninstalled Alcohol 120% and poof, the SCSI/RAID host controller error disappeared. Also just to be safe I uninstalled Kaspersky Internet Security to make sure it wouldn't interfere with the install and reinstalled it after.

Still alot of things to investigate but so far so good for the most part. The only issue I've come accross so far is HP Solution Center not detecting my printer. I printed a test page, it's working. I'm not sure yet if the program just needs updating or if I need to uninstall and reinstall the software but it shouldn't be a major issue either way.

So far the system's running alot faster than before and I'm liking the new features. I'll continue picking my pride up off the floor as I check things out and remind anyone who gets this issue to uninstall Alcohol or Daemon Tools if they're installed.

 

PhD Student
PC_Tester
Posts: 1,475
Member Since: ‎05-23-2009
Message 8 of 8 (4,942 Views)

Re: SCSI/RAID Host Controller error stopping Windows 7 upgrade

Ah, CD/DVD burning, ripping, emulating software filters that attach to the Optical Drives.

 

Good catch and thanks for the tip!

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