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Honor Student
tmoon
Posts: 3
Member Since: ‎07-22-2014
Message 1 of 5 (86 Views)

Serial number and model

I have had to replace the system board on my a6720f the new refurbished part has a different model number and product number and the restore comes back with a configuration error I need help setting the correct information

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old_geekster
Posts: 10,806
Member Since: ‎11-21-2008
Message 2 of 5 (68 Views)

Re: Serial number and model

Tmoon, welcome to the forum.

 

The problem that you are going to have with the Recovery media is that HP motherboards are tatooed with the major components of the computer.  Therefore, the media will only work with the original motherboard.  You will have to buy a full version of Windows.

 

Please click the "Thumbs Up+ button" if I have helped you and click "Accept as Solution" if your problem is solved.

___________________________
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HP TouchPad
- 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 9

HP Split 13 x2
- 1.6 Ghz; 4 GB memory; SSD 128 GB; Win 8.0

HP Phoenix ENVY 810-135qe
- i7-4770K (liquid cooled); 8 GB memory; GT 640 (4 GB), SSD (Samsung EVO 840-500 GB); 600W PSU; Win 7 Ultimate

HP Photosmart 7520 AIO


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**Click the Thumbs Up on the left to say 'Thanks'**

Intelligence is God given; Wisdom is the sum of our mistakes!

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I am not an HP employee.
Honor Student
tmoon
Posts: 3
Member Since: ‎07-22-2014
Message 3 of 5 (53 Views)

Re: Serial number and model

I know, I was wanting to know how to set the model number string in the bios  the same system board is used in many models

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old_geekster
Posts: 10,806
Member Since: ‎11-21-2008
Message 4 of 5 (50 Views)

Re: Serial number and model

HP has their BIOS'es locked.  They are not enthusiast grade motherboards and don't allow for that type of tweaking.

___________________________
-----------------------------------
HP TouchPad
- 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 9

HP Split 13 x2
- 1.6 Ghz; 4 GB memory; SSD 128 GB; Win 8.0

HP Phoenix ENVY 810-135qe
- i7-4770K (liquid cooled); 8 GB memory; GT 640 (4 GB), SSD (Samsung EVO 840-500 GB); 600W PSU; Win 7 Ultimate

HP Photosmart 7520 AIO


++++++++++++++++++
**Click the Thumbs Up on the left to say 'Thanks'**

Intelligence is God given; Wisdom is the sum of our mistakes!

___________________________
I am not an HP employee.
Honor Student
tmoon
Posts: 3
Member Since: ‎07-22-2014
Message 5 of 5 (33 Views)

Re: Serial number and model

do you know how to hack the restore disk to change the model string it is compatable with i have a win 7 disk build and it could care less i wanted to get the customers system back to original if possible

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