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Honor Student
Posts: 3
Member Since: ‎07-22-2014
Message 1 of 5 (118 Views)

Serial number and model

I have had to replace the system board on my a6720f the new refurbished part has a different model number and product number and the restore comes back with a configuration error I need help setting the correct information

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Provost
Posts: 12,293
Member Since: ‎11-21-2008
Message 2 of 5 (100 Views)

Re: Serial number and model

Tmoon, welcome to the forum.

 

The problem that you are going to have with the Recovery media is that HP motherboards are tatooed with the major components of the computer.  Therefore, the media will only work with the original motherboard.  You will have to buy a full version of Windows.

 

Please click the "Thumbs Up+ button" if I have helped you and click "Accept as Solution" if your problem is solved.

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**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

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Honor Student
Posts: 3
Member Since: ‎07-22-2014
Message 3 of 5 (85 Views)

Re: Serial number and model

I know, I was wanting to know how to set the model number string in the bios  the same system board is used in many models

Provost
Posts: 12,293
Member Since: ‎11-21-2008
Message 4 of 5 (82 Views)

Re: Serial number and model

HP has their BIOS'es locked.  They are not enthusiast grade motherboards and don't allow for that type of tweaking.

-----------------------------------------
Signature:

HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51

HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD; Win 8.1

HP Photosmart 7520 AIO


++++++++++++++++++
**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

___________________________
I am not an HP employee.
Honor Student
Posts: 3
Member Since: ‎07-22-2014
Message 5 of 5 (65 Views)

Re: Serial number and model

do you know how to hack the restore disk to change the model string it is compatable with i have a win 7 disk build and it could care less i wanted to get the customers system back to original if possible

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