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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-02-2015 07:41 AM

HP Recommended
Product: EliteDesk Pro 800 G1
Operating System: Microsoft Windows 10 (64-bit)

Hi

Trying to get WIndows 10 to recognize the front USB 3.0 ports. Back USB 3.0 ports are recognized as USB 2.0

 

USB 2.0 ports work fine

 

Notice in the BIOS the option: "USB 3.0 BIOS Driver Support"

 

Should it be Enable or Dissable for Widnows 10?

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-24-2015 10:14 AM - edited ‎11-24-2015 10:17 AM

HP Recommended

@Jalor

 

Clear the CMOS and then reinstall the Intel chipset.

 

 

Station drivers web site  I have used this site but mainly to update firmware but not for drivers.

HP ENVY 6055, HP Deskjet 1112
HP Envy 17", i7-8550u,16GB, 512GB NVMe, 4K screen, Windows 11 x64
Custom PC - Z690, i9-12900K, 32GB DDR5 5600, dual 512 GB NVMe, gen4 2 TB m.2 SSD, 4K screen, OC'd to 5 Ghz, NVIDIA 3080 10GB

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11 REPLIES 11

‎11-02-2015 09:48 AM

HP Recommended

@Jalor:

 

You should enable it for Win10; otherwise, it will default to USB 2 -- which it is appearing to do.

 

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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‎11-02-2015 01:16 PM

HP Recommended

Thanks for your response

 

I tested both -

Enabled: Front USB 3.0 port do not work. Back USB 3.0 ports works as USB 2.0. All ports are present in "Device Manager" list. No USB 3.0 reference (Like "USB 3.0 Root Hub") in "Device Manager" list

 

DIssable: All  (front and back) USB 3.0 ports work as USB 2.0 por. No USB 3.0 reference (Like "USB 3.0 Root Hub") in "Device Manager" list

 

USB 2.0 ports always OK

 

BIOS ROM FIrmware 2.65 Rev A

 

Any help always appreciated

 

Thanks

 

 

 

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‎11-22-2015 03:53 PM

HP Recommended
Still not able to make USB 3.0 ports to work Any suggestions? Thanks
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‎11-22-2015 08:36 PM - edited ‎11-22-2015 08:37 PM

HP Recommended

Hi,

 

Install the latest Intel chipset for your PC and then reboot.

HP ENVY 6055, HP Deskjet 1112
HP Envy 17", i7-8550u,16GB, 512GB NVMe, 4K screen, Windows 11 x64
Custom PC - Z690, i9-12900K, 32GB DDR5 5600, dual 512 GB NVMe, gen4 2 TB m.2 SSD, 4K screen, OC'd to 5 Ghz, NVIDIA 3080 10GB
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‎11-23-2015 08:18 AM

HP Recommended
Hi Provost I installed the Intel Chipset available at: http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5387476&swLangOid=8&swEnvOid=4192 Intel Chipset Support for Windows (Eastern European, International) - Version: 10.1.1.9 Rev.A - Date: 1 Aug 2015 Is there a later version? Thanks
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‎11-23-2015 11:20 AM

HP Recommended

Hi,

 

Try the Intel site and see what is available.

HP ENVY 6055, HP Deskjet 1112
HP Envy 17", i7-8550u,16GB, 512GB NVMe, 4K screen, Windows 11 x64
Custom PC - Z690, i9-12900K, 32GB DDR5 5600, dual 512 GB NVMe, gen4 2 TB m.2 SSD, 4K screen, OC'd to 5 Ghz, NVIDIA 3080 10GB
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‎11-23-2015 06:54 PM

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Jalor

 

Just curious, but when you open Device Manager, Universal Serial Bus controllers, what does it say about the USB 3.0 Host Controller.

 

Asking because mine says "Renesas..." -- which is how (1) I found out it was made by Sony, and (2) was able to find current drivers and firmware (newer than that furnished by Gigabyte) from the station-drivers website.



I am a volunteer and I do not work for, nor represent, HP
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‎11-23-2015 09:14 PM

HP Recommended
Provost Intel only has Windows 7 drivers for USB 3.0 Windows 8 / 8.1 / 10 include these drivers. My problem is that Windows 10 is not detecting a USB 3.0 Hub
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‎11-23-2015 09:16 PM

HP Recommended
WaWood No USB 3.0 reference (Like "USB 3.0 Root Hub") in "Device Manager" list I see: Generic USB Hub Intel 8 Series/C220 Series USB ECH #1 Intel 8 Series/C220 Series USB ECH #2 USB Root Hub I don't know what is a station-drivers webiste Thanks
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