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Honor Student
Eve402
Posts: 2
Member Since: ‎11-16-2009
Message 1 of 14 (47,492 Views)

USB ports stopped working on Windows 7

[ Edited ]

I recently upgrade from Vista to Windows 7 on my m8167c Desktop PC and everything was going great until all my Usb ports stopped working. Now i can't use my usb keyboard and usb router for the internet. Im not sure what to do now. I've tried looking for drivers but no luck.

Message Edited by Eve402 on 11-19-2009 11:53 AM
Dean
Vidya
Posts: 6,498
Member Since: ‎07-17-2009
Message 2 of 14 (47,482 Views)

Re: USB ports stopped working on Windows 7

To resolve the problem, I suggest you install the chipset drivers:
http://downloadmirror.intel.com/18052/a08/infinst911_autol.exe

If the issue persists, download the hotfix 976972:
http://thehotfixshare.net/board/index.php?autocom=downloads&req=download&code=do_download&id=11296

I am an HP employee.

Regards,
Vidya

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

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Distinguished Professor
RasterBlaster
Posts: 2,309
Member Since: ‎11-17-2008
Message 3 of 14 (47,584 Views)

Re: USB ports stopped working on Windows 7

Order of operations if ALL of the ports have failed.

 

 

Remove all USB devices from ports (except keyboard).

Fully shut down computer, wait 5 seconds, and then restart.

Do USB ports work?

if not...

Did the USB ports ever work in Windows 7 before - that is, right after you upgraded?

 

If yes, then USB references are probably screwed up in the registry hives. Use Microsoft System Restore to go back to a time when you know it was working properly. Might want to take note of the Windows Updates that were delivered around the time USB was knocked out. If a Windows Update knocked it out, you can block that update from being delivered from the Windows Update page.

 

If USB never worked in Windows 7, try updating the P965 chipset http://www.intel.com/support/chipsets/sb/CS-022768.htm

 

 

... an HP employee expressing his own opinion.
Please post rather than send me a Message. It's good for the community and I might not be able to get back quickly. - Thank you.
Honor Student
Eve402
Posts: 2
Member Since: ‎11-16-2009
Message 4 of 14 (47,527 Views)

Re: USB ports stopped working on Windows 7

Im sorry to say that none of these soultions worked. My USBs were working for a little bit after installed Windows 7 but stopped when i took a flashdrive.
PhD Student
PC_Tester
Posts: 1,475
Member Since: ‎05-23-2009
Message 5 of 14 (47,479 Views)

Re: USB ports stopped working on Windows 7

Let us know if this helps

 

http://support.microsoft.com/kb/976972

Honor Student
aqua09
Posts: 3
Member Since: ‎11-23-2009
Message 6 of 14 (47,421 Views)

Re: USB ports stopped working on Windows 7

I have a problem with usb ports also but on my Pavilion m9153.sc 

If i connect any USB  storage device, then my USB ports stop working.

While USB mouse and keyboard work fine.. the problem occurs when i connect a USB flash drive (for example a sandisc 4 gb) or an external Hard Drive

that is when it fails to install drivers and stops working.

I have tried reinstalling windows7 but it didn't help at all, i have also installed all the windows updates and i have been looking for BIOS update on HP support but there's only vista updates.. and there's no BIOS update at all.. does anyone have a solution for this?

PhD Student
PC_Tester
Posts: 1,475
Member Since: ‎05-23-2009
Message 7 of 14 (47,404 Views)

Re: USB ports stopped working on Windows 7

Install this.

 

http://support.microsoft.com/kb/976972

 

Post to the forum if it works.

Honor Student
aqua09
Posts: 3
Member Since: ‎11-23-2009
Message 8 of 14 (47,371 Views)

Re: USB ports stopped working on Windows 7

No im afraid it did not work.. is there any other solutions?
Tutor
MTapester
Posts: 13
Member Since: ‎10-20-2009
Message 9 of 14 (47,352 Views)

Re: USB ports stopped working on Windows 7

[ Edited ]
Findally, it works, now I can finish my upgrade on my E9140F thanks for your help
Message Edited by MTapester on 11-23-2009 07:35 PM
PhD Student
PC_Tester
Posts: 1,475
Member Since: ‎05-23-2009
Message 10 of 14 (47,345 Views)

Re: USB ports stopped working on Windows 7

aqua09, you mentioned that it failed to install the drivers can you try

 

A. see if there is a C:\Windows\inf\usbstor.inf file present?

 if not get it from another Win 7 system (make sure you get the right one 32 vs 64-bit version copied to this folder

 

B. rename autorun.inf on the thumb drive to autorun.temp

See if that works.

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