HP Support Forums
Join in the conversation.
10-08-2010 02:35 AM
I have a Pavillion a6511.uk Desktop that had windows Vista on it when I bought it
I used Recovery Manager to create a set of 3 backup discs
I recently upgraded to windows 7 Home Premium but had all sorts of problems and spent some time talking to Microsoft Tech Support but to no avail.
At their suggestion I had to do a clean install of windows 7
I got all my files and emails off and have managed to get them back on the clean version of windows 7
The problem is that I can no longer get the pre installed software that I assume I paid for when I bought the PC, I particularly wanted the Cyberlink DVD suite
In Vista there was an option in Recovery Manager to reload all the preinstalled software without reinstalling the Vista OS
I no longer have Recovery Manager so cant use that option and F11 no longer works--I cant find a download for Recovery Manager that actually works either.
If I look on the three discs there are no setup programms for the pre installed software and if I try to boot from them it insists on reinstalling Vista, which I dont want to do.
Must I assume that I have lost all that software--if so thats pretty poor service from HP--wouldnt buy from them again.
10-08-2010 03:49 AM
HP supports only factory installed operating system and applications that came with it. If you had clean installed Windows 7 then you will not get back any of the applications that came with your computer from the recovery discs.
If you are looking for a disc burning application then you may have to install other applications like CDburnerXP which is free and works with Windows 7.
Say thanks by clicking the "Kudos! Star" which is on the left.
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.
10-08-2010 06:12 AM
Before you decide that you will nt buy HP first understand the process of clean install of Windows 7.In that the HDD is completely wiped off & then you install only Windows 7,where as in upgrade you will find the data of Old Vista in Windows.old folder in Windows folder.
Also you did not mentioned what was reason the Windows 7 did not give the better performance initially whne you had upgraded,it could be possible to resolve that problem instead of getting into this scenario.
Then too you can one thing install Windows Vista & then install Windows 7 as upgrade on it .Also Vista should be reinstalled from the set of recovery CD's that you have created.
Please Please Please!!!!!!! make sure that you have only one security software in Vista & during the installation of windows 7.Also after that on windows 7 please maintain that same thing.Best Of Luck
10-08-2010 08:11 AM - edited 10-08-2010 08:12 AM
I believe that Windows 7 comes with native DVD codecs, so there is no need for additional software to play DVDs.
If I am wrong, but I don't think I am, along with the free CD Burner XP (which is great, by the way) you can download the free KLite Codec Full version pack, which will allow you to play DVD's. This is particularly useful in Windows XP where you have to have software installed to play DVD's.
Link to CD Burner XP: You do not have to install any add on programs...
K-Lite Codec Pack:
10-08-2010 08:16 AM
Thank you for your message and I understand your loyalty to HP
However, I had no option of doing a clean install of window 7 after speaking the the tech support people at Microsoft over several days
The system was freezing all the time and after lots of time with them taking control of my PC, their advice was to do a clean install
I do not want to go back to Vista as it has given me nothing but trouble over the last 9 months
The fundamental issue is that when I bought this HP desktop it came with pre installed software that I found very useful
It also came with a programme called Recover Manager which enabled me to simply reinstall the pre installed programmes without reinstalling Vista OS
All I wanted to do was to get the pre installed software back, which as far as I am concerned I paid for in the price of the PC
Its obviously not possible as HP make it so--if I could download Recovery Manager then I assume could get these programmes back
This is extremely poor
I have now purchased the programmes I cannot get back from the original supplier, Cyberlink
Frankly as far as I'm concerned I no longer have an HP Desktop
If I could find a way to remove the HP logo at bootup I would
10-11-2010 02:50 AM
I suppose the obvious thing to do was to roll over and let this go and bow down to the mighty HP--the financial cost of repurchasing the software programmes that came pre installed on my PC is not that great
However there is a point of principle here
I have therefore taken advice from a lawyer here in the UK about Consumer law.
Initial advice is that is questionable whether HP can make it impossible to recover third party software programmes that came installed on a PC
The fact that HP may say they were included for free is irrelevant as a legal contract existed between myself and HP when I purchased their "product" and the"product" included those programmes
The advice also seems to say that the fact that the product was out of warranty and that the basic operating system had been changed is not sufficient excuse as the preinstalled programmes were not part of the original OS--Vista in this case--but propriety software programmes made by parties other than HP and "sold" by HP as part of my purchase.
There may be a case against HP here in the UK--further investigation is ongoing