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McBanana
Posts: 2
Member Since: ‎02-02-2014
Message 1 of 4 (149 Views)

Windows 7 Operating System issue

I upgraded my motherboard in my computer and then reset the hard drive to factory settings because windows had a strange error in recovery afterwards. The first few times the computer booted up and froze, USB ports stopped giving power to keyboard and mouse. Now, I've been using it if for a few months, but now it says my windows key is invalid and I may be a victim of Software Fraud, or somehting along those lines, and the desktop background was set to a black screen with the words Windows 7, Build 7061, This copy of Windows is not genuine. Every time I close out of a game I have to force shutdown on my copmuter because the same freezing error occurs. This didn't happen when I first got my computer, which was set to factory settings, and I haven't done anything else to the OS. Any help will be appreciated.

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Paul_Tikkanen
Posts: 42,268
Member Since: ‎07-13-2010
Message 2 of 4 (141 Views)

Re: Windows 7 Operating System issue

Hi:

 

When you upgrade the motherboard, you need to purchase a new operating system.

 

Please see the info at the link below.

 

http://www.microsoft.com/oem/en/licensing/sblicensing/pages/licensing_faq.aspx#fbid=Eu6yCWdCvf6

 

Specifically...

 

Q. Can a PC with an OEM Windows operating system have its motherboard upgraded and keep the same license? What if it was replaced because it was defective?
 

A. Generally, an end user can upgrade or replace all of the hardware components on a computer—except the motherboard—and still retain the license for the original Microsoft OEM operating system software. If the motherboard is upgraded or replaced for reasons other than a defect, then a new computer has been created. Microsoft OEM operating system software cannot be transferred to the new computer, and the license of new operating system software is required. If the motherboard is replaced because it is defective, you do not need to acquire a new operating system license for the PC as long as the replacement motherboard is the same make/model or the same manufacturer's replacement/equivalent, as defined by the manufacturer's warranty.

 

The reason for this licensing rule primarily relates to the End User Software License Terms and the support of the software covered by those terms. The End User Software License Terms are a set of usage rights granted to the end user by the PC manufacturer, and relate only to rights for that software as installed on that particular PC. The system builder is required to support the software on the original PC. Understanding that end users, over time, upgrade their PCs with different components, Microsoft needed to have one base component "left standing" that would still define the original PC. Since the motherboard contains the CPU and is the "heart and soul" of the PC, when the motherboard is replaced (for reasons other than defect) a new PC is essentially created. The original system builder did not manufacture this new PC, and therefore cannot be expected to support it.

Honor Student
McBanana
Posts: 2
Member Since: ‎02-02-2014
Message 3 of 4 (119 Views)

Re: Windows 7 Operating System issue

So, will installing the new operating system fix the problems with the freezing of the computer and having to fore restart?

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Paul_Tikkanen
Posts: 42,268
Member Since: ‎07-13-2010
Message 4 of 4 (102 Views)

Re: Windows 7 Operating System issue

[ Edited ]

Unfortunately, that I would not know for sure.

 

I am not a PC repair tech by trade or education.

 

I only know why you are getting the windows is not genuine issue.

 

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