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Tutor
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Member Since: ‎03-13-2012
Message 1 of 13 (211 Views)

Windows XP Prof - Product activation failed (locked)

I bought a HP Pavilion A1000, system number RK558AA on 1/3/2007 using XP prof – the motherboard died recently. I obtained a working HP Compaq DC7100 and installed the drive from the Pavilion. After power-on Windows requested activation which failed because license is locked (I was told on the phone). I have the original “Proof of license” that shows a product key. How can I resolve this problem?
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Provost
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Member Since: ‎07-17-2009
Message 2 of 13 (207 Views)

Re: Windows XP Prof - Product activation failed (locked)

[ Edited ]

Hi,

 

Review this article on how to activate XP. You need to use a valid XP license key that matches up with the XP version that you are using.

 

Support for XP ends April 8, 2014.

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HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP ENVY 17t Touch,i7-5500u,16GB, 256 GB SSD (on loan)
HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-5930k, X99, 16GB 2800 MHz DDR4, Intel 750 PCI-E SSD, (2)Samsung EVO 840 SSD, Corsair HX650, EVGA GTX 760TI
Windows 8.1 UEFI mode
Tutor
Posts: 11
Member Since: ‎03-13-2012
Message 3 of 13 (199 Views)

Re: Windows XP Prof - Product activation failed (locked)

This does NOT help because I was told over the phone that the lisence is locked.  I don't know why but I know that the system was verified valid before the motherboard died.

Provost
Posts: 22,706
Member Since: ‎07-17-2009
Message 4 of 13 (194 Views)

Re: Windows XP Prof - Product activation failed (locked)

Hi,

 

Get back on the phone and ask why the license is locked and ask for a recommendation.

 

 

 

---------------------------------------------------------------------------------------
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP ENVY 17t Touch,i7-5500u,16GB, 256 GB SSD (on loan)
HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-5930k, X99, 16GB 2800 MHz DDR4, Intel 750 PCI-E SSD, (2)Samsung EVO 840 SSD, Corsair HX650, EVGA GTX 760TI
Windows 8.1 UEFI mode
Provost
Posts: 30,249
Member Since: ‎11-12-2008
Message 5 of 13 (185 Views)

Re: Windows XP Prof - Product activation failed (locked)

[ Edited ]

When you say the original “Proof of license” are you referring to the COA w/license key attached to side or top of tower? If it is an OEM version  -can't be moved to another machine.


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Tutor
Posts: 11
Member Since: ‎03-13-2012
Message 6 of 13 (175 Views)

Re: Windows XP Prof - Product activation failed (locked)

I bought the system with XP Pro
Provost
Posts: 30,249
Member Since: ‎11-12-2008
Message 7 of 13 (174 Views)

Re: Windows XP Prof - Product activation failed (locked)

Check the COA -if it has OEM on it- can't be moved to another machine.


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Tutor
Posts: 11
Member Since: ‎03-13-2012
Message 8 of 13 (173 Views)

Re: Windows XP Prof - Product activation failed (locked)

They told me HP should give me another key!?
Provost
Posts: 30,249
Member Since: ‎11-12-2008
Message 9 of 13 (171 Views)

Re: Windows XP Prof - Product activation failed (locked)

Does the dc7100 not have a COA attached to it?


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Tutor
Posts: 11
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Message 10 of 13 (168 Views)

Re: Windows XP Prof - Product activation failed (locked)

I haven't seen one. It has a HDD with XP Pro but I wanted to use my former HDD to preserve installed software
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