HP Support Forums
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02-18-2012 04:55 PM
I bought this machine, a HP Pavilion p2-1033W on February 9, 2012, just 9 days ago. I put a audio cd in the Multimedia Optical Drive and only thing that opens is the Cyberliink Power2Go disc burning program. I have installed several programs from
their discs and everything worked fine. Put the disc in, it is recognized and starts up to install. However, when I put in an
audio disc , that burner program opens. I spent all yesterday morning in chat with HP tech support and they could do nothing to correct the problem. Gave me a phone number to call which was also HP support so they could take remote control of the
machine. They played with it all afternoon yesterday and could not find or correct the problem. Also note that when I am using the drive, there is no light that comes on or flickers while it is running.; I can play the audio cd but only bringing the drive up in
My Computer and double clicking on the drive. It starts up and plays through media player. Oh yes, it is running
Windows 7. Anyway, HP support has so far left me with the idea that doing a recovery will possibly fix the problem.
I wouldn't let them do that because I have too much stuff on here that I would lose with recovery and I really don't want to go
through the backup and reinstalling of the stuff I would lose. And, I don't really think doing a recovery will fix it.
02-18-2012 05:16 PM
The only thing I can suggest (I assume that technical support has gone through this, but ya never know...) please read the link below, and make sure your optical drive is set to autoplay music CD's.