HP Support Forums
Join in the conversation.
06-23-2011 09:39 AM
Solved! Go to Solution.
06-23-2011 01:00 PM
Now that you have this much time invested, you may as well let it go for a while longer.
My opinion is that restore process is taking way too long.
I only have considerable experience using recovery disks on HP business notebooks and desktops, and it has never taken more than 30 minutes to an hour at the very most, to restore a PC I have ever restored, to factory condition.
I have never restored an HP consumer notebook or PC using the recovery disks, so I can't say with 100% certainty that your recovery process has a problem, but I think it does.
If the system continues to hang, you may have to try it again.
06-24-2011 01:03 PM
Restore from the Recovery discs should take no longer than 30 minutes if that. If the recovery has been running for 13 hours there is a problem, and you should not continue attempting to run this recovery. Stop this recovery, and then try it again. If you have the same timing result then there is a problem existing on your hard drive. You might need to format your drive during the recovery to ensure a clean install. If the Recovery partition on your computer has been damaged, this too may keep your computer from recovering to a factory install.
06-24-2011 02:35 PM
Hello denicemd: 1st of all why not try this:
1. detach everything attached to your computer except keyboard & mouse
2.with your recovery media in your optical drive hit the "F8" key to install everything via "safe mode"
3. if it asks you to choose administrator choose that rather than your own name follow what you see on your screen
sometimes that is what a pc needs to be normal
4.run chkdisk or scandisk with all of the options checked to rule out HD problems
5. while still in safe mode download an antivirus & antispyware apps at the minimum
6. once done reattach your stuff
after this unless you need a new HD I'd be very surprised if you didn't have a full recovery!
hope this helps
07-04-2011 09:33 AM
Hi, I have a HP G61- 320CA. I had a problem in which when I booted my laptop it said BOOTMGR is missing. I did not know what to do. So I went online and downloaded a windows 7 installation disk. I installed windows again onto the laptop and discovered that my laptop had all the features of an HP gone. There was nothing at all, when I opened Control Panel>System it did not say that my laptop was an HP it said nothing.. On top of that the disk was aa trial so after 30 days i had to get a genuine windows 7 or put in my product key. My laptop came with a Windows 7 Home premium but the installation disk was a Windows 7 Professional, so i couldnt put in my product key. I have some important files on this laptop, so I am trying to make a backup. But i do not know how to restore the laptop to its factory settings. please please help!
07-08-2011 05:10 PM
Umm i have ereased my c drive completely ... and when i boot it up it says " Reboot and Select proper boot device" "or insert Boot Media in selected Boot device and press a key". What can i do and can i use a USB to make it back to Factory settings ?