Question
Reply
 
Student
dcportal
Posts: 1
Member Since: ‎01-06-2014
Message 1 of 2 (113 Views)

hp pavilion desktop reset: do I need any disks?

long story short: my computer is running slow and every click I do online sends me to 3 different places(pop up windows and pages) before I close all of those and get to the web page I wanted. I know I have a bunch of unneeded things on my computer and just want to reset it to factory settings. I've checked that I am able to get all the things I need back like Microsoft office and etc. now I just want to make sure the computer and windows will be good. So, for the computer it's self do I need any disks? If so what are they and if I don't have them where can I get them?

 

I'm a very thorough person when it comes to something that is really important to me. Lol, I'll probably have a heart attack if my computer goes completely out on me. :smileyhappy:

 

My computer model is: MS225, and I have Windows 7

Master's Graduate
Dokie
Posts: 816
Member Since: ‎10-20-2013
Message 2 of 2 (103 Views)

Re: hp pavilion desktop reset: do I need any disks?

Hi! See if this helps.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01867418&cc=us&dlc=en&lc=en

 

PS If I had your PC in front of me I would try some other things first.

Down load and run Malwarebytes.

https://www.malwarebytes.org/free/

Then I would scan it with ESET,MSE, and Tread House Call on line scanners.

Here's ESET on line scanner.

http://www.eset.com/us/online-scanner-popup/

Here's MSE on line scanner.

http://www.microsoft.com/security/scanner/en-us/default.aspx

You can also type MRT in search and run Windows deffeder.

If these come up with no malware, then restore back to factory.

I always try the above first because I hate having to reinstall all the Apps and up dates. Back to factory is like a brand new install. After reading your post, I suspect you have a infected machine. What are you running for protection?

Dokie!!

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation