03-12-2010 03:23 AM
03-12-2010 05:24 AM
Try turning off UAC and disabling the firewall while you are updating. You can add the HP website as an exception in the firewall to make it simpler.
What are you using for a firewall/antivirus solution?
2015 Microsoft MVP - Windows Experience Consumer
05-12-2010 08:20 AM
Mine is also doing the same thing. I tried doing what u said & it is not working. Can someone plz help me fix my problem. Trying to down load my printer software & it is saying I do not have hpqcutil.dll.
12-15-2011 09:11 AM
You might try downloading and reinstalling Photosmart Essentials, that can be found Here .
Please click the White Kudos star on the left, to say thanks.
Please mark Accept As Solution if it solves your problem.