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09-17-2011 05:04 PM
Have you tried the recommended HP "Reset" procedure?
Turn on the printer by pressing the "Power" button until it illuminates. The power button is located on the left front panel of the printer.
Pull out the power cord from the back of the printer, but do not unplug the USB cable. Unplug the power cord from the electrical outlet as well.
Leave the power cord unplugged from the printer and electrical outlet for 15 seconds.
Insert the power cord securely into the electrical outlet. Plug the power cord into the back of the printer, making sure the connection is secure.
Press the "Power" button to turn the printer back on, if it does not turn back on itself.
05-07-2012 09:29 PM - edited 05-07-2012 09:30 PM
As you did not state the OS of your computer, lets try these.
To say THANK YOU, press the white star on the left, to render a KUDO.
Please click Accept as Solution, just to the right of my reply if your problem is solved.
PS--You can render both Solution and KUDO