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GrandmaTammy70
Posts: 1
Member Since: ‎10-22-2013
Message 1 of 2 (298 Views)
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why cant i unlock my computer with the password

i can not seem to get my computer unlocked its password protected and when i put in my password i get this message. the User Profile Service service failed the logon      User Profile cannot be loaded..any ideals why?

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DavidPK
Posts: 33,197
Member Since: ‎09-24-2010
Message 2 of 2 (279 Views)

Re: why cant i unlock my computer with the password

Hi,

 

You could try the following.

 

Shut down the PC.  Tap away at f8 as you start the PC to enter Windows Recovery Console.  Use the arrow keys to select Safe Mode and hit enter.  If windows will load in this mode, from the Start Menu, click All Programs, click Accessories, click System Tools and launch System Restore.  Pick a restore point at least 24 hours before the log-on issue and then proceed with the restore process.  When complete, Windows will reboot as normal so check if you can now log in correctly.

 

Another option if the above does not help is as follows.

 

Shut down the PC.  Tap away at f8 as you start the PC to enter Windows Recovery Console.  Use the arrow keys to select 'Start Using Last Known Good Configuration' and hit enter.

 

Regards,

 

DP-K

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