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02-09-2012 07:11 AM
When my partner was using my pc last night, and suddenly the screen went white with black and coloured lines, horizontally, then wavy.
The computer froze, and when my partner tried to turn the pc back on, nothing happened.
The fans started up, but the orange light for the hardrive, did not come on.
Can anyone help, or is my computer broken beyond repair?
02-09-2012 08:16 AM
This sounds more like a hardware failure. Beyond repair? probably not. Is this your computer?: http://h10025.www1.hp.com/ewfrf/wc/document?docnam
Since there is no mention of any screen activity upon restart, unplug the computer, try opening the case and removing the video card. Reconnect the monitor to the onboard graphics port and try a restart (after plugging the computer back in) If that does not help, start with this page: http://h10025.www1.hp.com/ewfrf/wc/document?docnam
- If the small light on the power supply does not turn on and the fan in the power supply does not spin, see Power supply light does not turn on .
- If the small light on the power supply does turn on and remains lit, see Power supply light on or flashes .
Report back with any findings.
02-09-2012 12:08 PM
Apologies, my pc is actually an HP A6657 Pavillion. The graphics card is on the motherboard, so unsure where to go from here, shall I still try the links above?
02-09-2012 12:29 PM
Thanks for the quick reply, to my 1st question.
Since I have told you the proper model number, I have tried to start the tower with no wires connected i.e. the mouse, keyboard, and the monitor, but still we cannot get the tower to work.
The monitor is fine as I am using it with this spare pc that we have.
The power light stays on, but the monitor light goes orange (it should be blue when powered on.)
Also when the tower is 1st turned on, the orange light comes on momentarilly for the hardrive, you can hear the fans working, but nothing else seems to happen after that?
02-09-2012 03:22 PM
Since there is no video card, it must be this one: http://h10025.www1.hp.com/ewfrf/wc/document?docnam
Did you pursue the troubleshooting steps on this page? http://h10025.www1.hp.com/ewfrf/wc/document?docnam
02-10-2012 01:02 PM
We tried the steps you sent us in last message, we are still no further forward.
Do you think it could be the motherboard that has stopped working?
Thanks again for your help, and in anticipation of more info, if you have anything more for us to try?
02-10-2012 02:36 PM
If using the troubleshooting steps shows the power supply is OK, then it possible could have failed due to heat. Now the rub, if the insides were clean and dust free before this happened, then hard to tell just what failed. It is probably beyond the normal DIY person without extra parts to try. It could be the CPU, the motherboard, the memory or the hard drive. Just one last thing, make sure nothing is connected to the computer other than the keyboard, mouse and monitor. If that was not the setup. try that scenario. Other than that, good luck.