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‎10-24-2016 04:16 PM

HP Recommended
Operating System: Microsoft Windows 7 (64-bit)

Hi,

 

Everytime I try and order the recovery media, it keeps returning me to page 1.  I have tried differnt browsers, and I know the SN and model info are correct becasue I'm hainvg HP auto sense it. 

I have tried to call support, but cannot find a good #.  Any ideas?   I'm more than happy to pay for the media, just need a way to order it.

 

Thanks!!!

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-25-2016 03:15 AM - edited ‎10-25-2016 03:17 AM

HP Recommended

HP is unlikely to have the recovery media available for sale. After three years, HP no longer stocks or sells  the recovery media.

After a three-year period, HP no longer stocks or sells  the recovery media for its PCs or notebooks.

 

Try Computersurgeons.com, an HP Partner,  at the following web page. 

http://www.computersurgeons.com/p-24056-windows-7-64-bit-12na2rcw602-recovery-kit-c2r13av-for-hp-pav...


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



View solution in original post

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4 REPLIES 4

‎10-24-2016 07:17 PM

HP Recommended

@mrheeley, welcome to the forum.

 

When requesting help you should always include the make/model (i.e. p6-xxxx) of the computer and/or monitor. This information is necessary for us to review the specifications of them.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No

‎10-24-2016 08:47 PM

HP Recommended

Apologies - HP Pavilion HPE h8-1360T CTO Desktop.  

Was this reply helpful? Yes No

‎10-25-2016 03:15 AM - edited ‎10-25-2016 03:17 AM

HP Recommended

HP is unlikely to have the recovery media available for sale. After three years, HP no longer stocks or sells  the recovery media.

After a three-year period, HP no longer stocks or sells  the recovery media for its PCs or notebooks.

 

Try Computersurgeons.com, an HP Partner,  at the following web page. 

http://www.computersurgeons.com/p-24056-windows-7-64-bit-12na2rcw602-recovery-kit-c2r13av-for-hp-pav...


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎10-27-2016 01:53 PM

HP Recommended
Thanks
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