02-28-2014 11:29 AM
02-28-2014 03:10 PM
Please provide your PC product number and the factory installed and current (if you have upgraded) operating system. For example Win 7 Home Premium 64 bit upgraded to Win 8 64 bit.
You may have to run an offline diagnostic tool to check memory and the HDD.
Sounds as if you have Win 8 64 bit or 8.1 64 bit. Both operating systems should boot to an advanced recovery screen when they fail to boot two or more times in succession.
07-23-2014 08:13 AM - edited 07-23-2014 03:07 PM
Please provide your PC's product number.
Please provide the factory installed and current operating system and tell me if it is a 32 bit or 64 bit version.
Please describe in detail, the steps you took immediately prior to your PC hanging in diagnostic mode. Why did you run diagnostics?
I may missing the boat! Are you looking at a Windows startup diagnostic screen?
****I am not an HP employee****
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H8 1380t CTO Desktop