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‎01-16-2017 08:49 AM

HP Recommended
Product: Pavilion
Operating System: Microsoft Windows 10 (64-bit)

I am unable to run any software that I have downloaded . For example I tried to download CCleaner and got the message c setup-s25. exe couldn't be downloaded. I get the message each time it seems that the exe part of the program just doesn't work. I don't know how this has happened since it was ok at first and I was able to download, save and run programs that I needed. Hope someone can help since downloading programs seems the way things are organised these days.

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-16-2017 08:59 AM

HP Recommended

JQ4

 

Hello;

Allow me to welcome you to the HP forums!

 

The default web browser in Win10, Edge, give folks no end of problems.

Most often, website viewing problems in Win10 are due to folks using the new default Win10 browser - Edge.

You can switch to using Internet Explorer (which has a lot less problems in Win10) following these directions: http://www.tenforums.com/installation-setup/6310-how-reset-ie-default-browser-instead-edge.html

If that does not solve the browser problems, then consider switching to Chromium -- which is a lot more work, but works well.

Good Luck



I am a volunteer and I do not work for, nor represent, HP

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2 REPLIES 2

‎01-16-2017 08:59 AM

HP Recommended

JQ4

 

Hello;

Allow me to welcome you to the HP forums!

 

The default web browser in Win10, Edge, give folks no end of problems.

Most often, website viewing problems in Win10 are due to folks using the new default Win10 browser - Edge.

You can switch to using Internet Explorer (which has a lot less problems in Win10) following these directions: http://www.tenforums.com/installation-setup/6310-how-reset-ie-default-browser-instead-edge.html

If that does not solve the browser problems, then consider switching to Chromium -- which is a lot more work, but works well.

Good Luck



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎01-20-2017 02:38 PM

HP Recommended

Thank you for suggesting that the downloading problem may be because of issues with Microsoft Edge. I did as you suggested and have had no problems with downloading now that I have changed to Google Chrome. 

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