Post new question
Honor Student
Posts: 4
Member Since: ‎08-16-2011
Message 1 of 1 (229 Views)

HP Director is blank

I was recently forced to reinstall my OS (Windows XP Professional).  I reinstalled my old software (psc 2410 photosmart all-in-one, circa 2004) and updated it.  HP Director would not launch, even from Hpqdirec.exe.  I downloaded and installed program, gc_w01_ENU_NB.exe.  When I launch Director from the systray I get two IE Script Error boxes ("no switch" is undefined and "oDevHelp...[  ] setting" is null or not an object; and a blank HP Director box.  "Print" and "Scan" will work from the computer but "Copy" and "Fax" will not.  "Hpqcopy.exe" gives a "an error occurred" message and "hpzwiz01.exe" gives a "Didn't get Device ID" message.  Any ideas on how to fix this?  Would a 'clean' reinstall do any good?  

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation