• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-19-2016 08:13 AM

HP Recommended
Product: Hp Envy M6
Operating System: Microsoft Windows 10 (64-bit)

I have an HP Envy M6-1125dx Notebook, yesterday morning it was working perfectly, then i left it idle for like 20 minutes only to come back to a blank screen, tried restarting it several times with no luck, googled for solutions and so far i have tried all given solutions; Windows + B + Power key, Tried the Bios Recovery solution using a USB flash drive, tried hard reseting it but it still displays a blank screen. Please help.

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-19-2016 05:54 PM

HP Recommended

Hi @Mr_Dee,

I hope you enjoy your visit to the HP Support Forums. I understand you are having an issue with a blank screen. I will be glad to help you.

 

Please look at the document for Computer Does Not Start (Windows 10).

 

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! 🙂

 

Thanks.

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎07-19-2016 05:54 PM

HP Recommended

Hi @Mr_Dee,

I hope you enjoy your visit to the HP Support Forums. I understand you are having an issue with a blank screen. I will be glad to help you.

 

Please look at the document for Computer Does Not Start (Windows 10).

 

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! 🙂

 

Thanks.

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
Was this reply helpful? Yes No

‎07-20-2016 02:25 AM

HP Recommended

Thank you very much it is sorted.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.