02-03-2014 07:04 PM
HP Pavillion P6330l Win 7 64 bit. I was asked to restore a PC to "from factory state". I ran the recovery software, but it delivers error message hardware conflict or issue Code Purple. The software formatted the disc and the last screen prior ot error message was 'preparing computer for first use'. No recovery discs available, no Win 7 disc. "D" partition is apparently intact. I can get to a command prompt through a Boot disc. Comes up with something similar to the recovery screen, with options to restore from backup, with option for command prompt. Have produt key from MS sticker on case.
02-03-2014 07:26 PM - last edited on 04-20-2016 12:03 PM by OscarFuentes
Hi ! I don't know if this will help. Sounds to me that you might have hardware problems. I do not have a HP computer at the moment.
PS All advisers here on the HP forum are always invited to reply on any issue where I'm trying to help a HP owner and member; old and new members. I do not have a EGO and I can take criticise pretty well.
02-04-2014 09:13 AM - edited 02-04-2014 09:16 AM
This post may help.
Go to the solution and try Purplekiller's suggestion.
Have you made any hardware changes to your PC which may be causing the code purple error?
The only other fix is to have your PC serviced by HP.
****I am not an HP employee****
Please give a" Kudos" if advice received is relevant or" Accept as Solution" if your problem has been solved.
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02-04-2014 01:32 PM
Hey jaco! That is some serious stuff. Thanks for the information. I hope the software designer that created that software is no longer employed by HP. That even makes Bill Gates look good(Not).
Dokie! $$$$$$$$$$$$ Greed!