Post new question
Posts: 1
Member Since: ‎11-30-2009
Message 1 of 3 (1,041 Views)

HP Update does not work on Windows 7

whenever i try to use HP update, it errors out saying it cant complete the worked before i had windows 7
Posts: 6,904
Member Since: ‎07-17-2009
Message 2 of 3 (1,039 Views)

Re: HP Update does not work on Windows 7

The HP Update software might not be looking at the right places as it is not designed for Windows 7. I suggest you uninstall that software and try using HP Support Assistant which is compatible with Windows 7. It can be downloaded from the following weblink:

I am an HP employee.


Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

***Click on "Thumbs up" button to the bottom right side of my post to say thanks!***
PhD Student
Posts: 1,475
Member Since: ‎05-23-2009
Message 3 of 3 (1,037 Views)

Re: HP Update does not work on Windows 7

If you did an upgrade from Vista, that was version, 4.x


For Windows 7, you need to upgrade to the Win 7 version, 5.x


You can go to and enter your model number.


† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation