03-21-2009 03:22 PM
Just got a new HP pavilion a6700f quad core processor with 4 g of RAM using Windows Vista 64 bit OS. Had problems connecting to the internet from the start. We got it to work after downloading a new BIOS driver and connecting directly to ATT yahoo's DNS server. It worked for a couple of weeks, but then just quit. HP support thinks it could be a be network card or a problem with internet explorer. two solutions : perform system recovery and wipe out everything and start over or have HP install a new network card. I dont want to wipe out the hard drive and reinstall as this is time consuming and HPs support will take a couple of weeks. Its definitely not my ISP - I have a second computer that connects fine. Any thoughts on how to solve?
03-21-2009 04:17 PM
So you are saying that HP support does not know if it is your explorer or your wireless card? there is hardware diag tools on your computer that will determine if it is hardware. I say wireless card becuse your network card is built into your motherboard so hp would have to replace your board.
Do you have a router, are you working wireless or is it directly wired to router or modem. What does the diagnose and repair in Network and sharing center say is the problem. Check your network adapter in device manager--is it working properly (double click to bring up properties) So does windows mail work, can your internet antivirus program access the net? I know I am asking a lot of questions but it does help me to realize exactly what the problem is . By the way doing a recovery takes about an hour doing it from the hardrive partion so it is not so long.
03-21-2009 05:23 PM
03-22-2009 12:24 PM
There are a few things you could do before blaming someone .(HP)
First Check your IP Address (Go to Start/Start search/Type CMD /Rightclick run as administrator /ipconfig)
There is a internet Diagnostic wizard in pc help and tools ,. try using that as well .
In CMD try running the following commands
1:netsh int ip reset resetlog.txt
2:Netsh int ip reset resetall
restart your computer
click on the (Start/Start search /type hardware diagnostic tool /do a test on network card under communication )