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Honor Student
Posts: 4
Member Since: ‎04-13-2017
Message 1 of 8 (214 Views)

Hp all in one

[ Edited ]
Product Name: 1AX03EA
Operating System: Microsoft Windows 10 (64-bit)

Hi in my pc recovery partition exists,but hp recovery manager is missing!Could anyone help me?

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Provost
Posts: 10,190
Member Since: ‎08-09-2015
Message 2 of 8 (184 Views)

Re: Hp all in one

@N1ck101

 

Hello;

Allow me to welcome you to the HP forums!


I see you're running Win10. Did the PC come preinstalled with Win10? Or, did you upgrade it from a prior OS to Win10?

This is important as the recovery/reset method is different for the two situations.

We can proceed when you provide the answers.

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Honor Student
Posts: 4
Member Since: ‎04-13-2017
Message 3 of 8 (179 Views)

Re: Hp all in one

Pc came with windows 10 home 64bit.There two hard drives one ssd with windows 10 home installed and an hdd 1 tb in which has two partitions data and recovery,the data is for me ti=o put my personal files.Also is there a link to download the hp recovery manager?I have the recovery image.

Provost
Posts: 10,190
Member Since: ‎08-09-2015
Message 4 of 8 (141 Views)

Re: Hp all in one

@N1ck101

 

Here is the link:  http://ftp.hp.com/pub/softpaq/sp45001-45500/sp45415.exe

Good Luck

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Honor Student
Posts: 4
Member Since: ‎04-13-2017
Message 5 of 8 (132 Views)

Re: Hp all in one

That is for windows 7,i have windows 10 home 64bit,i tried that it did'nt work.

Provost
Posts: 10,190
Member Since: ‎08-09-2015
Message 6 of 8 (112 Views)

Re: Hp all in one

@N1ck101

 

Sorry, that is the only link I have.

 

So, what is it you are trying to do?

 

There may be alternatives.


We can proceed when you provide the information.

Thanks

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***Please mark Accept As Solution if my post solved your problem***

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Honor Student
Posts: 4
Member Since: ‎04-13-2017
Message 7 of 8 (104 Views)

Re: Hp all in one

i want to recover my hp all in one to its factory default settings like windows apps dirvers,like a factory reset but hp recovery manager missing.

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Provost
Posts: 10,190
Member Since: ‎08-09-2015
Message 8 of 8 (90 Views)

Re: Hp all in one

@N1ck101

 

HO provides a built-in Recovery function that is activated either by running HP Recovery Manager, or by rebooting and pressing F11 to launch the same thing.  IF F11 does not work, either, that implies a problem with the HP Recovery information, and unfortunately, you can not do anything simple to fix that.

 

Your recourse now is to order HP Recovery Media from this link:  http://support.hp.com/us-en/document/bph07143

 

That will do a full factory reset of your PC.

Good Luck

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***Please mark Accept As Solution if my post solved your problem***

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